New research project aims to shed light on social customer service
Customer engagement solution provider Sword Ciboodle and customer experience advisory thinkJar have launched a joint research project to shed light on social customer service.
Designed to help unlock valuable data regarding the role of social channesl in the customer engagement experience, the organisations have extended an open invitation for participation
- Is the move to customer service using social necessary and beneficial?
- How to move from traditional multi-channel to social multi-channel and cross customer service?
- Knowledge management and social knowledge must collude, how can they be accomplished?
- Are communities what make 'social' work for customer service? Or is something else required?