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Voice of the Customer

Nearly half of smartphone users do not want to use their device to make contactless payments, with worries about security issues cited as the main reason, according to a new survey.

The survey of more than 2,000 adults was carried out by YouGov on behalf of Firstsource Solutions, a leading business process management company found:

  • 47 per cent of people said they did not want to use their phone to make a payment, with 81 per cent saying they had concerns about security about this type of payment.
  • 30 per cent of people also felt contactless payment would make no improvement compared to existing technologies.
  • Men are substantially more likely than women to be willing to use their smartphone for contactless payment (45 per cent male to 32 per cent female).
  • Women were more concerned about security than men – with 84 per cent citing it as their main reason against using a smartphone for contactless payment.

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