News

Huge fall in donations to charities – many face closure
Thought leadership
This festive season will be one like no other says new report as retailers must deliver better online and offline experiences or miss out
Thought leadership
Consumers spend 25 per cent more of their money online than they did before pandemic
Customer Behaviour
Warning shots fired for retailers as consumer interest in Black Friday wanes
Customer Behaviour
Value of AI-Assisted Transcription
Guest Blogger
The role of the leader is changing
Guest Blogger
B&M repays government £3.7 million in furlough costs
Thought leadership
The Artificial Intelligence conundrum – while AI has provided CX significant benefits for the Financial Services sector it’s still nowhere near potential says new report
Thought leadership
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