News

Britannia worst UK hotel chain again
Customer Feedback
Energy supplier Toto ceases trading
Thought leadership
RBS loss after PPI £900m hit
Thought leadership
Metro Bank loss during ‘challenging’ time
Thought leadership
Robotic staff service tainting customer satisfaction
Customer Feedback
Halloween spending expected to reach £387m
Customer Behaviour
Eptica to expand contact centre operations
Thought leadership
South Western Railway workers to strike
Customer Contact
Royal Mail seeks injunction to stop strike
Thought leadership
Sainsbury’s ex-boss urges VAT rise
Thought leadership
Gambling firms’ shared hit
B2B Engagement
Consumers want more sustainable deliveries
Customer Feedback
Lufthansa scraps 1,300 flights in strike
Customer Contact
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