News

2020 and the CX: Some essential advice on what CX professionals must do to succeed in ‘the age of trust’
Thought leadership
Challenging festive period for supermarkets
Voice of the Customer
National returns day revealed most returned
Customer Behaviour
Comparison sites not as helpful as hoped
Customer Behaviour
2020 CX: ‘The age of trust’
Guest Blogger
Footfall across retail destinations down
Customer Behaviour
Energy firms to pay £10.5m fine
B2B Engagement
Northern rail services deemed ‘unacceptable’
Voice of the Customer
Online Christmas gift return postal havoc
Customer Behaviour
Whirlpool: MPs call to offer customer refunds
Voice of the Customer
John Lewis Chair Sharon White becomes Dame
Thought leadership
Amazon probed over Deliveroo stake
B2B Engagement
Betting firms told to stop vicious cycle
Thought leadership
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