News

Record number of entries and finalists at our 2019 International Engage Awards: the only customer and employee engagement awards programme
Thought leadership
Tailored comms key to converting festive buyers into repeat shoppers
Customer Behaviour
Consumers of all ages want responsive customer service and data security
Customer Feedback
Gatwick Airport commits to facial recognition technology at boarding
Customer Contact
Almost all punters red card their betting company every year
Customer Behaviour
One in three consumers shop via social media despite concerns
Customer Behaviour
Simon Johnson: Dealing with customer complaints the right way
Guest Blogger
Thomas Cook ‘racing to finalise deal’
B2B Engagement
New Aldi stores to open weekly
Customer Contact
Subscription cancellation app launches in UK
Customer Contact
Uncertainty around pawnbroker closures
Customer Contact
Andrew McGuigan: Microsoft
Interview
John Lewis warns of no-deal Brexit impact
Customer Behaviour
Increase in late night online shopping
Customer Behaviour
Fashion hit hardest in retail closures
Customer Contact
Keith Gait: Stagecoach Bus
Interview
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