Thought leadership

Ofcom is proposing automatic compensation for poor broadband or landline service. Here is what consumers could be eligible for:

:: Delayed repair following loss of service

When is compensation available? A loss of service that is not fully restored after two full working days have elapsed.

Level of compensation? £10 for each calendar day, after two working days, that the relevant service is not repaired.

:: Delayed provisions

When is compensation available? A delay in the commencement of service beyond the date the provider has committed to.

Level of compensation? £6 for each calendar day of delay beyond the promised start date.

:: Missed appointments

When is compensation available? An appointment is missed, or cancelled with less than 24 hours’ notice.

Level of compensation? £30 per missed appointment.

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