OFCOM PROPOSES AUTOMATIC COMPENSATION FOR POOR BROADBAND OR LANDLINE SERVICE
Ofcom is proposing automatic compensation for poor broadband or landline service. Here is what consumers could be eligible for:
:: Delayed repair following loss of service
When is compensation available? A loss of service that is not fully restored after two full working days have elapsed.
Level of compensation? £10 for each calendar day, after two working days, that the relevant service is not repaired.
:: Delayed provisions
When is compensation available? A delay in the commencement of service beyond the date the provider has committed to.
Level of compensation? £6 for each calendar day of delay beyond the promised start date.
:: Missed appointments
When is compensation available? An appointment is missed, or cancelled with less than 24 hours’ notice.
Level of compensation? £30 per missed appointment.