One in ten customer smart meters just don’t work
More than a tenth of the 1.3 million energy smart meters installed in the UK do not work and function as traditional energy meters, according to a government report.
Figures from the Department of Energy and Climate Change show that 134,200 of the meters were not operating in “smart mode” at the end of the second quarter of 2015.
The leading reasons for the meters not working were network coverage problems and issues when customers switch between energy providers.
This leaves consumers with a difficult choice between changing firms and saving money on tariffs and retaining the smart capabilities to use energy more efficiently.
A central communications system to solve the problem is set to be introduced next year. But without this solution, customers are forced to take manual readings of their energy usage as they would with any other meter.