Customer Experience Management (CXM) has become a central focus for organisations seeking to not...
Our Brands
Engage Customer is part of Engage Business Media
Engage Customer has been providing the leading customer engagement conferences and learning community since 2009. But it’s just one part of the wider group.
We offer a range of hugely successful, industry-leading face-to-face live, hybrid and virtual case-study-led events and media sessions. All designed to enable businesses to form stronger, deeper and more emotional experiences for customers and colleagues.
Learn more about the events and communities on their dedicated sites (below) or visit our Engage Business Media parent site to see more about the group.
Engage SALES
The future of sales has moved from ‘hard sales’ tactics to being more buyer-centric. Customer emotion and Human Experience play a vital role, involving every touchpoint from analogue to hyper automated, digital-first engagement
See which event’s coming next and other insightful content to make sure your company’s culture reflects this attitude.
The most important business challenges identified by CEO’s are around their people. There’s an irrefutable body of evidence proving that organisations with engaged employees have more engaged customers, resulting in long-term competitive advantage.
See events and content to unlock this for your business at Engage Employee.
As customer care becomes a competitive differentiator, contact centre leaders have a unique...
By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Customer engagement is more than a...
By Harry Hanson-Smith, VP of Northern Europe for Dynamic Yield by Mastercard As summer fades and...