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Public sector outstanding rebounds with strongest performance in two years

The UK public sector outsourcing market recorded its highest quarterly performance since 2016 in the third quarter of 2018, as government departments focused on securing deals for IT and tech services, according to the Arvato UK Outsourcing Index. The research, compiled by business outsourcing partner Arvato and industry analyst NelsonHall, found that the strong performance […]

New Look may lose more than 120 UK stores as it attempts to revive its fortunes

More than 120 New Look stores may close at it tries to revive its fortunes. The fashion retailer said in March it would shut 60 stores through a restructuring deal with its creditors, to cut costs and improve profitability. On Tuesday it said that had risen to 85, because landlords have been exercising their rights under the […]

5G will let users ditch fixed-line home broadband says Three

5G mobile data will be so reliable and fast most homes will no longer need a separate home broadband connection, according to one of the companies planning to launch a UK service. Three UK’s chief executive told BBC News there would be enough capacity on 5G to cope with demand, meaning households would be able […]

Team building – getting the CX skills blend right

By Claire Sporton, SVP of Customer Experience Innovation, Confirmit Technology has always opened the door to new and different ways of working, enabling us to do things quicker, smarter and faster. The growing arsenal of analytics tools, for example, is enabling Customer Experience (CX) professionals to listen to and understand what drives engagement amongst increasingly […]

Primark blames ‘unseasonal weather’ for sliding sales

Primark has blamed three periods of unseasonable weather for an annual decline in like-for-like sales. The fast fashion retailer, owned by Associated British Foods, said sales fell 2.1% for the year to 15 September. That decline came despite a 5% rise in total sales, driven by opening 15 new stores in nine countries totalling another […]