Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Click to view recent event highlights videos …
How Condé Nast's Consumer-Centric Focus Supports the...
11th February 2020
Time for a Revolution: How to Beat the CX Slump...
30th January 2020
How Progressive Insights Teams are Improving Using...
27th November 2019
Vogue International - Aligning content purposes to...
Sarah Marshall, Vogue
Henshaws - How digital resources can empower people...
Louise Ferguson, Henshaws
BBC Studios - Why customer satisfaction starts with an...
Andrew Moultrie, BBC
Successful Employee Onboarding For Contact Centres...
15th January 2020
Engagement in the Always-on Era: How humans and...
19th June 2019
The Essential Guide to CRM, customers decide your fate...
10th June 2019
Engage Customer Industry Report - Free Download
Missed the conference? Don’t worry – download the latest industry report. These case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!
Inside this issue:
- Vogue International gives insight into Vogue’s success across the digital space
- BBC Studios explains the importance of employee engagement in improving customer relationships
- Vue Entertainment shares how the company’s customer journeys were digitally transformed
- Bought By Many, Henshaws, and The Inner Circle share their customer engagement success stories
Presentation Case Studies
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