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eCommerce delivers no value 30% of the time says retailers

Retailers in the UK expect 30% of all their eCommerce work to give them back no value, according to a new study commissioned by digital commerce experts Greenlight Commerce. The study, which questioned 100 UK based eCommerce decision makers within the retail sector, found 99% of retailers are facing some sort of eCommerce challenge, with the […]

Thomas Cook shares ‘worthless’ says Citigroup

Shares in Thomas Cook have plunged 30% after analysts at a bank said the travel firm’s shares were ‘worthless’. Thomas Cook’s tour operations and airline are worth £738m, but its debt is around the same “and implies zero equity value”, according to Citigroup. Citigroup’s damning conclusion comes a day after Thomas Cook issued its third profit […]

Amazon makes huge investment in Deliveroo

Online giant Amazon has announced a big investment in food courier Deliveroo. The exact figure was not given, but Amazon is the biggest investor in Deliveroo’s latest round of fund raising, which in total raised $575m (£450m). Deliveroo said it would use the money for international expansion, improving its service and to grow its delivery-only kitchens […]

Why Mental Health Awareness Week Matters

by Elizabeth Akass, Editor, Engage Business Media Mental Health Awareness Week is an increasingly notable week in the year, running from 13th to 19th May in 2019. Started by the Mental Health Foundation in 2001, it is a pinnacle annual week for businesses, schools, and communities to normalise opening dialogues and reducing stigma around the […]

Putting accessibility first in customer experience

By Inecke Snyder-Lourens, Director of Professional Services, Cognifide Over 20% of the world’s population has a disability, that’s one in five individuals. The combined UK spending power of people and their families with disabilities is £249 billion a year. Combine this with the fact that we’re all living longer, increasing the incidence and definitions of […]

Only one in seven midsized call centres in Europe say they can meet customer needs

An independent research study conducted by global business consulting firm, Frost & Sullivan, found that 77% of European midsized call centres surveyed recognise the connected customer journey as elevating their competitive advantage and having an immediate impact on their business. Yet, the report also reveals that alarmingly, only 14% of those surveyed expressed confidence in […]

Private sector dominates UK outsourcing market in first quarter

Businesses signed deals worth £648 million between January and March, according to the Arvato UK Outsourcing Index. The private sector dominated the UK outsourcing market in Q1, with contracts worth £648 million procured between January and March, according to the Arvato UK Outsourcing Index. The research, compiled by business outsourcing partner Arvato CRM Solutions UK […]