Latest posts

New partnership to engage global student community

The ISIC Association, the organisation behind the International Student Identity Card (ISIC), and Campus Society, the UK’s leading social network for students, announce a partnership to expand the Campus Society brand internationally and deliver tailored experiences, offers and services to the global student population. The partnership will result in local versions of Campus Society, integrating […]

No tears at online retailer Boohoo as sales rocket

Sales at Boohoo grew strongly in the last four months of 2018, in another sign that people are choosing online shopping over the High Street. The online fashion retailer, which also owns the PrettyLittleThing and Nasty Gal fashion labels, saw revenues in the four-month period jump 44% to £328.2m. It revised its revenue growth forecast […]

Almost nine in ten gaming firms use AI to get closer to punters

88% of UK gaming firms are using artificial intelligence (AI) to get to know customers and increase personalisation, research by global reviews and customer insights technology company Feefo has found. More than half (54%) have been using AI for a year or more, while 34% started using the technology this year. Only 10% of businesses […]

How can customer centricity truly become a reality in 2019?

2019 will be the year that marketers focus on enabling journeys, not dictating them, in order to bring customer centricity to the fore Less talk, more action in 2019 2018 was the year the Marketing and CX communities talked extensively about the importance of putting the customer first. 2019 will be the year that this […]

New Oracle suite designed to power new consumer experiences

Oracle Retail continues its momentum in enabling digital transformation in the retail community with the launch of Oracle Retail Xstore Office Cloud Service. The service centralizes all back-office elements of store operations, eliminating the need for data centre investment, providing a faster implementation timeline and creating a more responsive business model attuned to shifts in […]

Lloyds

Lloyds overdraft fees unacceptable says MPs

Lloyds Banking Group has been criticised for introducing new overdraft charges on Monday ahead of a proposed crackdown later this year. An MP said the bank’s new fees “will increase the charges for the vast majority of customers”. The Financial Conduct Authority wants to scrap overdraft fees and replace them with a single interest rate. […]

Institute of Leadership & Management (ILM)

Holiday makers hold on ‘Sunshine Saturday’ as they prepare for spring bookings

New research on holiday booking habits from Monetate reveals that despite ‘Sunshine Saturday’ (the first Saturday in January) supposedly being the busiest travel booking day of the year, most UK consumers are not ready to commit to a trip just yet this January. Whilst 21% of UK consumers will be purchasing holidays this month, over half (53%) look for trips at other times in the […]

Amazon and eBay evict sellers amid VAT crackdown

Thousands of overseas sellers have been evicted from online marketplaces in the UK such as Amazon and eBay owing to a tax crackdown. Businesses, mostly from China, sold items including British flags, phones and fake eyelashes but evaded VAT. HM Revenue and Customs (HMRC) sends notices to seven different online sales sites if it discovers […]

Festive season on the high street: The winners and the losers

Many of the UK’s largest shopping chains have reported Christmas sales and it’s a very mixed picture. While the trade body for shops, the British Retail Consortium, said it’s been the worst Christmas for retailers in 10 years, some shops have had a relatively good festive period. “Retail is facing the most disruption it’s ever faced,” […]

Four in five consumers do not trust security of IoT devices

Approximately 80 percent of IoT device users in the United States, in the UK, and in Canada do not trust their IoT devices to ensure their security and privacy, a survey carried out by BlackBerry has revealed. The survey also revealed that consumers in these three countries are more likely to purchase new IoT devices […]