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Engage Customer

Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.

Upcoming events

Future of the Contact Centre

Future of the Contact Centre

Engage Focus Groups – Spring

Engage Focus Groups – Spring

Customer Engagement Transformation

Customer Engagement Transformation

Engage Focus Groups – Autumn

Engage Focus Groups – Autumn

<span>Engage Customer Industry Report</span> - Free Download

Engage Customer Industry Report - Free Download

Missed the conference? Don’t worry – download the latest industry report. These case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!

Inside this issue:

  • Vogue International gives insight into Vogue’s success across the digital space
  • BBC Studios explains the importance of employee engagement in improving customer relationships
  • Vue Entertainment shares how the company’s customer journeys were digitally transformed
  • Bought By Many, Henshaws, and The Inner Circle share their customer engagement success stories

Presentation Case Studies

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