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Winter likely to finish off some small energy suppliers say analysts

More small energy suppliers are likely to go bust this winter, analysts say, leading to potential disruption and higher costs for customers. Economy Energy was the latest to collapse earlier this month, following customer complaints about service including delayed bills and refunds. It followed a string of similar collapses and analysts say five or 10 […]

Zurich insurer to launch dedicated service for deaf customers

Insurer Zurich today is partnering with British Sign Language (BSL) Online Interpreting Service, SignLive, to introduce a dedicated new service for its deaf and hard of hearing customers. Zurich is the first insurer to offer this flagship service which enables customers with impaired hearing to contact the insurer using a SignLive video interpreter.  The interpreter […]

Decline in online CX will leave UK retailers struggling to compete warns report

The UK’s top e-retailers are seriously jeopardising sales by not prioritising on-site customer experience, according to an industry index report. The research, carried out by leading ecommerce and digital agency Visualsoft, forms part of the company’s second annual e-retail performance report. It analysed the industry’s top 250 names and found failings across a number of website performance metrics, […]

New energy suppliers to face tighter rules says regulator

Energy regulator Ofgem is to tighten up the rules for new suppliers of gas and electricity after nine new entrants ceased trading. The latest to collapse was Economy Energy, which ceased trading on Tuesday. Ofgem is looking for a new supplier for its 235,000 customers. Mary Starks, Ofgem’s executive director for consumers and markets, told […]

Top 5 CX habits for 2019: Start as you mean to go on

By Claire Sporton, SVP, Customer Experience Innovation, Confirmit Happy New Year! Hopefully everyone has welcomed in 2019 in style and recovered from the celebrations. It’s back to reality now team, and I for one want to make 2019 the year that customer experience (CX) really moved forward. 2018 was a perfectly adequate year for CX, […]

Missguided losing its way after over-investing bricks and mortar

Women’s fashion retailer Missguided has seen losses deepen after what it said was an “extremely challenging” year. According to accounts newly filed with Companies House, it made a pre-tax loss of £46m in the year to 1 April 2018. That compared with a £1.6m loss in the previous 12-month period. The firm, which began as […]

Morrisons festive season sales rise

Supermarket Morrisons has reported a rise in sales in the crucial Christmas shopping period. The number four supermarket chain said sales had risen 3.6% in the nine weeks to 6 January, driven by a 3% rise in the wholesale division, which supplies Amazon and McColls. In the stores, sales rose 0.6% – more than the […]

Supermarkets in New Year price war

The UK’s biggest supermarkets have launched a range of price cuts. On Monday, Morrisons said it would cut prices by an average of 20% on 935 products, including tinned tomatoes, cereals and multivitamins. Also on Monday, Tesco, which is celebrating its centenary, said it was cutting the price of hundreds of products this month in […]