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UK Customer Experience showing little sign of improvement says new report

Customer experience (CX) in the UK has shown little sign of improvement in the last year, according to the latest analysis by KPMG Nunwood. However, whilst consumers generally felt their experiences with British brands were ‘average’ overall1, challenger banks first direct and Metro Bank, along with cosmetic retailer Lush, were among the businesses bucking the […]

Ikea looks set to open more small stores in the UK

Swedish furniture retailer Ikea looks set to roll out its smaller city centre store format after seeing a positive response to its first outlet in London. UK boss Javier Quinones said the London shop was a “learning experiment” but its success meant the format was likely to expand to other UK cities. The concept allows […]


Lloyds replacing some customer debit cards after cyber attacks

Lloyds Banking Group has confirmed it is reissuing debit cards to customers affected by cyber-attacks on Ticketmaster and British Airways. The bank has reissued debit cards to all customers that have made purchases on Ticketmaster’s website. It is also working with BA to establish which customers have had their details compromised during two cyber-attacks. Lloyds said […]

Digital Transformation set to shift from theory to reality in next 12 months thanks to AI and Robotics

Dimension Data Tech Trends 2019 report identifies fundamental industry trends that will come to define the business technology landscape in 2019 across customer experience, cybersecurity, digital business, digital infrastructure, digital workplace, technology futures, and services. In the report, Group CTO Ettienne Reinecke claims that 2019 will finally see digital transformation become a reality and predicts a spate […]

US attacks UK budget plan for digital services tax on tech giants

The US has hit back against a UK plan to impose a new tax on sales by technology giants. US political leaders and business groups say the proposal would violate tax agreements by targeting US firms. They warned the tax could spark US retaliation and hurt prospects for a US-UK trade deal. In a statement […]

More than 200 UK shopping centres are ‘in crisis’

More than 200 UK shopping centres are in danger of falling into administration, experts are warning. Analyst Nelson Blackley said the demise of “major anchor stores” such as BHS and Toys R Us, and the rise of online retail, had caused a “downward spiral”. Many of the at-risk centres are owned by US private equity […]