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Understanding employee values key to engagement

According to a recent Maritz Motivation Solutions study, companies can improve the effectiveness of the reward and recognition programmes they invest in by focusing on participant values. While businesses have spent more on employee reward and recognition programmes in recent years to attract top talent and retain good employees, only 45.3 percent of employees feel […]

Prisons look to set up contact centres

An innovative scheme to use prisoners with genuine British accents in call centres inside UK jails is being considered by the Ministry of Justice as part of its work programme for prisoners. One of the consumer complaints against British companies who have call centres in India has been that Indian workers sometimes do not understand […]

Fewer outsourcing contracts going around

The number of new IT and business process outsourcing contracts worldwide dropped by 20% to 411 in the second quarter from 516 in the same quarter a year ago, with average contract values also sliding, a research firm said. "The market is growing, but the pace of growth is slowing down," said Salil Dani, practice […]

Fewer outsourcing contracts going around

The number of new IT and business process outsourcing contracts worldwide dropped by 20% to 411 in the second quarter from 516 in the same quarter a year ago, with average contract values also sliding, a research firm said. "The market is growing, but the pace of growth is slowing down," said Salil Dani, practice […]

Cloud based CRM floats past in house platforms

Businesses are reporting high levels of confidence in cloud-based CRM systems, with more than half saying they see better value from these systems than from their in-house equivalents, according to recent research from cloud CRM provider Really Simple Systems. The survey found that adoption of cloud CRM systems has soared over the course of the […]