Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
2019 Intenational Engage Awards, have you entered? – click for full video…
What makes a great leader? ...
How to communicate with the modern employee...
Delights, Customers, Action...
Available on Demand
The growth mindset and changing of culture at Microsoft...
Andrew McGuigan - Microsoft
CO-OP: How to position the contact centre as a strategic...
Adrian Morley - Co-Op Group
Podcast with host David with Ian from N Brown Group...
Ian Webber-Rostron - N Brown
Engagement in the Always-on Era: How humans and...
19 June 2019
The Enterprise Guide to Customer Experience...
07 June 2019
Engage Customer Industry Report - Free Download
Missed the conference? … Don’t worry download the latest industry report, these case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!
Inside this issue:
- – Ringing Up The Changes: Three wanted to improve its struggling customer perception scores
- – Fit For The Future: Traditional ways of shopping are being challenged by E-commerce
- – From the boardroom to the Contact Centre: Microsoft explains how it has transferred a ‘growth mindset’
- – The Customer Philosophy: Belron studied Chinese wisdom to help it build omnichannel engagement framework
Presentation Case Studies
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