Latest posts

UK becoming a ‘nation of returners’

Two in five consumers (41%) buy multiple sizes of the same garment when shopping online, just to check the fit – and then send the ‘wrong ones’ back, according to a new survey from, the online virtual fitting room provider.  Women (49%) are more likely than men (31%) to engage in the practice of […]

Retaining staff not a priority

Businesses have been warned not to overlook the importance of attraction and retention of key people, as a new Chartered Institute of Personnel Development survey finds firms are more concerned that benefit packages are engaging and motivating. Reward adviser at the CIPD Charles Cotton claimed it is "encouraging" to see firms thinking "more strategically" in […]

Contact centres head for the clouds

According to research conducted amongst 216 Contact Centre Managers and Directors for the 10th Edition of the ContactBabel UK Contact Centre Decision Makers' Guide:   54 per cent of UK contact centres that have used a Cloud technology solution have reduced their total cost of ownership   57 per cent of UK contact centres that […]

Patient feedback and social media

One of the most compelling images from the Olympic opening ceremony was the tribute to the NHS, unifying a Britain that is increasingly a digital nation says Andrew Jackson, healthcare IT consultant and social media professional at Dell. This digital future lies at the heart of the NHS Information Strategy, which seeks to transform our […]

Putting people first – it all makes sense

‘Putting People First’ will be the theme for the Professional Planning Forum 2013 conference, which again has a strong focus on strategic change. Planning is where numbers meet people and this event digs deeper behind what drives successful and sustainable performance improvement. What has to be in place to truly get the most from our […]

Mind the employee engagement gap

The gap was largest for compensation/pay, at 38 percentage points, followed by communication between employees and senior management, at 35 percentage points. The importance/satisfaction gap for job security was 31 percentage points. In addition to examining 35 aspects of employee job satisfaction, SHRM researchers explored 34 aspects of employee engagement. This distinction is an important […]

Work ethic best path to the top

The majority (56%) of UK HR directors – when asked for their top three traits for gaining a promotion – believe that work ethic is the single most important attribute for employees to display, with nearly half (49%) of those questioned saying that demonstrating leadership was the second most sought after quality, according to new […]