Partners
Our industry-recognised events have seen remarkable growth in sponsors and exhibitors, becoming pivotal for business development.
Headline Partners
The Summit’s consistent expansion and unwavering support from partners underscore our success in creating valuable connections and driving innovation in the customer engagement sphere.
This growth reflects our commitment to delivering unparalleled networking opportunities.
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Verint® is a leader in Customer Experience (CX) Automation.
The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business
Outcomes, Now™ that reduce costs and elevate CX. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organizations recognize the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realize significant ROI.
Ipsos, with offices in 90 markets, is a global leader in optimising Experience programmes to drive business results.
“Game Changers” – our tagline – summarises our ambition: To provide true understanding and make our changing world easier to navigate, so that our clients can make faster, smarter and bolder decisions.
As AI gets smarter, communication will become the limiting factor. You can build an intelligent system, but if your AI sounds robotic or interacts strangely, it won’t be trusted or widely adopted by your customers, employees, or the public. That’s what ElevenLabs was built to solve: AI that communicates at human level across every channel and modality.
Headquartered in the UK with offices globally, Halo is a workflow automation platform focused on customer service, sales, and marketing, combining CRM and CSM capabilities within a single, connected system. Highly customisable and user-friendly, it enables organisations to manage enquiries, pipelines, marketing activity, and long-term client relationships with clarity and consistency.
Halo is privately owned and independently operated, developed with a long-term perspective. We operate under a rolling 10-year commitment to no buyouts, mergers, or acquisitions, a principle formalised within our customer agreements.
Our pricing philosophy is centred on stability and fairness. Which is why we've recently introduced our ARR milestones scheme: our list pricing does not increase, and as the company grows and reaches defined revenue milestones, we discount licence pricing accordingly, an industry-first programme that turns company growth into direct customer savings.
Visit us at Stand A4 to see Halo live in action.
Diamond partners
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“How many BLEEPing times do I have to BEEPing repeat myself just to change my BLEEPing Direct Debit?”
We get it, customers want answers the first time, and they want them fast. Your agents want to help but are busy banging their heads against outdated systems that slow everything down. It’s a lose lose for both sides.
That’s why we created Cirrus. Our AI-powered contact centre solutions connects all your tech and teams to help you deliver the best customer service possible.
Everyone hates contact centres.
So, give them a reason not to.
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
By remembering every customer and understanding their intent, Delight.ai creates personal and purposeful interactions that strengthen customer loyalty, increase engagement, and drive revenue — all while maintaining the control, observability, and reliability enterprises expect.
Since 2016, Ada has powered more than 6.4 billion interactions for global brands like Ancestry, Cebu Pacific, IPSY, monday.com, Pinterest, and Sky, delivering extraordinary experiences at scale.
With enterprise-grade security and compliance (SOC 2, GDPR, PCI, HIPAA, AIUC-1), Ada helps organizations reduce cost-to-serve, elevate CSAT, and increase lifetime customer value.
Learn more at ada.cx.
Platinum partners
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CallMiner is the global leader in customer experience (CX) automation, powered by deep conversation intelligence. Leveraging AI agents and human expertise,
CallMiner delivers smarter, more efficient interactions that transform CX and reduce operational costs. Advanced AI and industry-leading analytics turn every conversation into actionable intelligence, driving process optimisation, performance gains, customer engagement, and enterprise-wide automation.
CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
ellio is an independent customer experience and business solutions partner with 30 years of operational heritage. Powered by a 7,000 strong workforce across the UK, Ireland, Germany and Switzerland, South Africa and Bulgaria, ellio manages complex, end-to-end customer operations for leading brands in the retail, utilities, financial services and tech/telco industries.
As a specialist customer experience partner built on deep roots in regulated, high-stakes sectors we offer a higher-value alternative to the traditional BPO model. We combine customer advisory and people expertise with insight and the right technology to deliver meaningful business impact. Driven by a culture of continuous upskilling and a curiosity to solve customer journey friction, ellio pairs customer advisory and human expertise with insight and advanced technology to deliver meaningful business impact.
What’s in it for you? Stronger outcomes, improved efficiency, stickier customers and more valuable relationships.
Our AI agents fully resolve issues by taking real actions inside your existing tools – from refunds to complex, multi-step cases. They deliver fast, human-like support across chat, email, social, and phone, in 90+ languages.
Trusted by large European consumer brands, Ace Waves automates up to 87% of support and cuts 60% of the costs, while improving CSAT, reducing resolution times, and driving retention and revenue.
With pre-trained agents and a forward-deployed delivery model, companies go live in weeks while staying fully in control.
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
SmartCX is a dedicated solution for CX teams to drive business outcomes and prove their impact. Close the loop on every response that matters, use data-driven insights to build an evidence-backed case for change, and secure buy-in for CX initiatives. Prove the ROI of your programme with the figures your leadership team needs to fund the next step.
Gold partners
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Communicate with unparalleled effectiveness and streamline your IT infrastructure with Luware, a leading provider of advanced customer service solutions.
Harnessing the full potential of the Microsoft technology stack, Luware offers Luware Nimbus — a certified, cloud-native, and fully-integrated contact center. Luware Nimbus transforms Microsoft Teams into a dynamic customer service hub, seamlessly adding calling and contact center functionalities essential for elevating customer interactions. To further enhance this offering, Luware Recording provides a comprehensive, fully-managed cloud recording solution, allowing organizations to maximize the capabilities of modern communication channels while maintaining rigorous compliance standards.
The Harris Poll UK, a Stagwell company, is a global market research consultancy combining hard data and human truths to uncover unmet consumer needs and turn them into opportunities for growth.
Kantar is the world’s leading marketing data and analytics business. We deliver the intelligence needed to power brand growth.
We provide the signals that help organisations act quickly and confidently. We empower brands to make effective marketing decisions based on predictive evidence. And we help them craft powerful growth strategies rooted in the connection between consumers, brands and enterprise value.
All this is powered by our uniquely robust human and synthetic data, our unrivalled IP, our AI-native platform and the team of global brand experts that bring this all together.
Vonage creates technology that empowers enterprises and equips developers to lead the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud.
Vonage's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.
Elephants Don't Forget is the home of Clever Nelly.
Clever Nelly is a multi-award-winning AI-powered continual assessment solution that financially guarantees employees learn, retain, and transition their workplace training into in-role competence.
Clever Nelly supports organisations to repair gaps in employee knowledge that relate to underperforming business metrics and Key Performance Indicators (KPIs), improving business productivity, performance and customer experience.
The results: fewer errors, higher quality, improved KPIs, and greater efficiency – all equating to significant cost savings and great outcomes for customers.
Peopleware is an AI-native workforce management (WFM) suite, trusted by over 500,000 users in 30+ countries. From precise time tracking to flexible planning, Peopleware’s enterprise WFM solution helps organisations unlock the full potential of their workforce. AI-driven forecasting ensures accurate workload predictions, even in volatile environments. Automated scheduling aligns business goals with employee needs, creating the best possible shift plans. With real-time intraday management, planners can swiftly adapt to unforeseen events, maintain schedule adherence, and keep operations on track.
Peopleware integrates seamlessly with external systems and is built on enterprise-grade security. Backed by 30+ years of WFM expertise, Peopleware delivers tailored solutions, onboarding and consulting for complex setups, ensuring smooth adoption and long-term success across all industries. The result? A high-performing organization driven by an engaged, productive workforce.
CommBox is an AI customer engagement platform that gives enterprises a trusted path into the AI era. Built on proven omnichannel, automation, and integration infrastructure, CommBox deploys production-ready AI agents across voice and digital channels- with enterprise-grade guardrails, security, and deep integrations. The result: measurable outcomes without disrupting the systems businesses already trust.
Puzzel is the modular, AI-native CX ecosystem that helps contact centres simplify complexity, unify conversations, and deliver faster, more human service. Our platform brings every channel, system, and stakeholder together—blending automation with real-time agent empowerment to reduce manual work, unlock insights, and improve first-contact resolution.
Our unified platform includes everything you need to manage every customer conversation, including Contact Centre, Co-Pilot & Live Summary, Virtual Agents, Workforce Management, Conversational Intelligence and Case Management.
For more information, visit www.puzzel.com.
Kustomer is the AI-native customer experience platform that helps companies move beyond reactive support and build CX around outcomes that matter: retention, revenue, loyalty, and trust. By bringing customer data, conversation history, workflows, knowledge, and human agents together in one platform, Kustomer gives teams the context to automate the right work and keep people in the moments that need judgment and empathy.
Trusted by 600+ brands, Kustomer customers see results like 50% faster first response times and 40% higher CSAT. Every interaction becomes a chance to delight, retain, and grow a customer relationship.
Your intelligent CX starts here. Learn more at kustomer.com.
We bring customer feedback, online reviews, mystery shopping, site audits and day to day operational data together in one system, so performance across every location can be seen in one place rather than across separate tools. EVA, the platform's AI analyst, answers questions across that information in plain English, drawing on the operator's own policies and training material as well as its performance data. It identifies where standards are falling short and creates the tasks to close the gap, routed to the people responsible and tracked through to completion with a record of what was done.
The result: one connected view of performance, decisions made the same day, and consistent standards across every site.
We codify what the highest performers in a market do, then embed it across the team with AI that coaches in the workflow, on every deal, with every rep. It is built on a simple truth: buyers do not move because of price, brand or product, they move on confidence.
Everything Flume does is designed to build buyer confidence, the one lever that makes revenue predictable. Sellers get an always-on coach that helps them win. Leaders and boards get real visibility of how the team is executing and a forecast they can trust.
Rising customer expectations, skyrocketing support costs and fragmented tools that don’t talk to each other are leading to one thing for CX teams: operational chaos. Capacity is here to replace that chaos.
Capacity is a unified CX Automation Platform that powers every support activity with one single AI Knowledge Layer: including omnichannel AI agents, real-time agent assist, auto QA and conversation intelligence. Using Capacity’s advanced agentic AI, CX teams can reduce call volume and support costs, improve customer satisfaction and agent empowerment, and scale support from reactive to proactive. Over 20,000 brands worldwide trust Capacity to eliminate expensive operational chaos and help teams do their best work.
Omilia is the global standard for AI-driven customer service transformation. Our native Self-Learning CX Agents revolutionize how enterprises engage with customers - automating interactions with precision, empowering human agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of Agentic contact centers. Omilia’s Self-Learning Agentic AI learns from across the entire customer journey - from self-service to live agent interactions - unlocking continuous improvement and breaking the “glass ceiling” of containment that legacy siloed models can’t achieve. Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction - all while preserving the human touch where it matters most.
Talkdesk® automates the world’s most complex customer journeys. By resolving customer requests from start to finish, AI agents enable a hybrid workforce where human expertise is reserved for the moments that matter most. Backed by deep industry expertise and trusted by global leaders like Canon, United Rentals, Sysco, and Kimberly-Clark, Talkdesk sets the standard for Customer Experience Automation (CXA).
MaxContact is a UK customer engagement platform helping contact centres act on what every conversation is telling them. Founded in Manchester in 2015, we bring inbound, outbound and digital channels together in one cloud platform: intelligent dialling and contact strategy to reach more of the right customers, real-time dashboards so leaders can see performance as it happens, AI agents that handle routine conversations end to end, and Conversation Analytics with automated QA across every eligible interaction.
Seeing what happened on a call is the easy part. Closing the gap between an issue surfacing and someone acting on it is where performance and compliance are actually won.
Our customers span BPO, financial services, utilities, insurance, collections and the public sector. Come and see us on stand D25.
With a purpose-driven, people-led culture, IP Integration (IPI) is dedicated to delivering exceptional customer contact solutions. We empower our clients to provide outstanding experiences for their customers through innovative technology and personalised support, ensuring seamless, impactful interactions at every touchpoint.
IP Integration (IPI) sets itself apart by offering innovative, tailored contact centre solutions with Genesys, Avaya and Calabrio plus our own ElasticCX CCaaS platform. Built to be flexible and scalable, ElasticCX adapts seamlessly to your organisation’s needs, whether enhancing customer experiences or ensuring operational resilience. Unlike one-size-fits-all solutions, ElasticCX supports custom workflows, empowering teams with intuitive tools, real-time analytics, and AI-driven insights that boost efficiency and service quality.
IPI also delivers robust connectivity solutions, including SIP and NGN services, designed to unify communications and improve reliability. Our connectivity ensures that your systems run smoothly, with fewer disruptions and superior call quality, backed by IPI’s dedicated support.
With our expertise, clients achieve superior customer interactions, operational efficiency, and a technology edge that fuels growth. We combine decades of industry knowledge with leading-edge tools, allowing your organisation to focus on what matters: delivering exceptional customer service and driving success.
With over 35 years of experience in the contact centre industry, we have been at the leading edge of innovation, developing and commercializing a wide range of ground-breaking solutions that resolve customer issues.
Silver partners
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Hightouch is the leading agentic marketing and customer data platform that empowers companies to power personalized marketing and business operations from their very best data. Trusted by leading brands like Domino’s, Autotrader, Cars.com, Aritzia, and PetSmart, Hightouch enables anyone to deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.
At Tap CXM, we believe businesses do best when they focus on customer experience.
We embed strategic and technical expertise into your marketing team - helping you get more from your data, tech and talent to build more valuable, lasting customer relationships.
Whether you're trying to make sense of lots of data, enable hyper-personalised journeys, unify siloed teams or get more from your martech investment, we can help.
Our approach blends strategic and technical consulting, implementation and ongoing support, always grounded in real commercial value.
By bringing people, process, data and tech together, we help you reduce operational costs, improve customer experience and drive measurable business performance.~
With our team spread across three continents and a client roster including Allianz, TUI, giffgaff and Specsavers, we combine global expertise with a personal touch.
Our clients trust us to bring energy, clarity and capability – and we do.
You’ll find us at stand E5, and on the CXM stage at 2.50pm. Come say hi.
Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimise the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales.
SurveySparrow, founded in 2017 and headquartered in Palo Alto, California, United States, is an experience management platform that helps organizations collect feedback, understand customer and employee experiences, and turn insights into action.
Trusted by 100,000+ customers across 150+ countries, SurveySparrow has powered 10M+ CX surveys, helping organizations create engaging feedback experiences and make better decisions with customer and employee insights.
Caplena is the feedback intelligence layer trusted by leading brands and market research agencies to turn open-ended surveys, reviews, and employee feedback into precise insights — without the rigidity of traditional CX platforms.
Built with Swiss precision, Caplena combines deep analytical power with intuitive simplicity. Research teams conduct sophisticated analysis independently. Business teams explore and act on insights effortlessly. Everyone moves faster.
200+ organizations—including DHL, Lufthansa, and Ipsos—trust Caplena for human-level accuracy, agentic workflows, and insight-led decisions.
We believe feedback should be accessible, actionable, and drive change — not a bottleneck.
Grypp helps customer service teams see what customers are seeing and guide them through difficult tasks in real time.
Using live video, screen sharing, cobrowsing and document tools, agents can move beyond a customer’s verbal description, understand the problem faster and work through the task with them during the interaction.
Grypp sits on top of the existing contact center stack, so organisations can add visual support without replacing their current CCaaS, CRM or workflows.
It is particularly useful for remote troubleshooting, digital journey support, onboarding, form and document completion and service recovery, where voice or chat alone can leave customers stuck.
By adding visual context at the point of difficulty, Grypp can help reduce repeat contacts, improve first contact resolution, avoid unnecessary field activity and lower the true cost of resolving complex customer issues.
Bronze partners
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It helps brands understand what their customers care about and turn that understanding into smarter decisions that build loyalty, grow revenue and reduce friction.
Canvas makes it effortless to:
🎯 Create beautiful surveys customers want to complete
📊 Turn feedback into insights everyone can understand
🔍 Discover what drives customer behaviour
🚀 Know what to prioritise and where to act
Built for CX experts by CX experts, Canvas brings together smart technology with decades of customer experience know-how from the team at Watermelon.
Watermelon is a VCCP company, based in London, UK and Sydney, Australia.
Our platform empowers organisations to automate workflows, gain real-time visibility into communications, and use conversation intelligence to drive better decision-making and customer outcomes. With powerful analytics and AI features, teams can improve productivity, enhance customer experience, and scale operations more efficiently.
Trusted by 17,000+ companies worldwide and powered by 15+ global data centres, Ringover provides secure, reliable communications infrastructure for modern, digitally driven organisations.
Our solutions combine intelligent rewards, loyalty, promotions, customer care and AI to create seamless engagement journeys that increase acquisition, strengthen retention and deliver measurable commercial outcomes.
At Engage Customer Summit, we're showcasing two of our flagship solutions:
Smart Rewards helps brands create reward-led experiences that drive customer acquisition, engagement, repeat purchase and loyalty through cashback, digital rewards, promotions and personalised incentives.
CareLink transforms customer service into a retention engine by empowering frontline teams with intelligent case management, service recovery tools and goodwill rewards that resolve issues faster, reduce escalations and turn dissatisfied customers into loyal advocates.
Powered by the savi Consumer Engagement Platform, every interaction generates valuable insight that helps organisations personalise future experiences, optimise engagement and build stronger customer relationships over time.
Whether you're looking to improve loyalty, increase customer lifetime value or enhance your customer service strategy, visit Stand F28 to discover how savi is helping leading brands create smarter, more rewarding customer experiences.
We don’t offer off-the-shelf systems that look the same for everyone, we build programs that reflect your brand, your customers and your commercial objectives. Every solution we create is purpose-built to drive behaviour that matters.
Why?
Because they got CSAT to 97% using Zendesk.
They deserve a break ;)
That’s what we do.
Premium Plus helps businesses improve customer service with better processes, smarter automation, AI and technology that actually supports the people using it.
Zendesk is the platform behind a lot of that work. We help companies design, implement and optimise it so customers get faster, better support and service teams have fewer headaches along the way.
Trusted by Amazon, Allstate, Bank of Ireland and Zoom the platform analyses thousands of comments in seconds, surfacing themes and emotional drivers ranked by business impact. CX leaders gain proactive intelligence showing exactly how each insight affects revenue growth and retention, plus a prioritised action plan delivered in an automated, presentation-ready report.
For CX leaders struggling to demonstrate business impact and ROI, Adoreboard converts voice of customer data and call centre transcripts into measurable financial impact that board rooms understand
Xdroid is a leading provider of AI-powered speech analytics solutions designed to transform customer experience and optimize contact center performance. By leveraging cutting-edge natural language processing and machine learning technologies, Xdroid delivers deep insights into customer interactions, enabling organizations to enhance quality management, drive agent performance, and uncover actionable business intelligence.
Our innovative platform empowers businesses across industries to improve customer satisfaction, ensure compliance, and make data-driven decisions with real impact. With a strong focus on flexibility and ease of integration, Xdroid supports enterprises and partners in achieving operational excellence and measurable results.
Darwin removes the pain from buying business technology at every step. We deal directly with sales teams, so you get a streamlined buying process. From discovery to delivery, gain free, impartial advice and a rock solid qualification process that inform your choices of technology, vendors and solutions.
Businesses face huge costs by not choosing the right technologies or vendors. But the IT marketplace is complex, competitive and constantly evolving. The Darwin buying experience removes the stress of deadline chasing and vendor selection.
You get a streamlined, fully managed procurement process that’s easier, faster and risk-free. Less time, money and effort buying the technology means more focus on finding the best fit.
Why?
Because they got CSAT to 97% using Zendesk.
They deserve a break ;)
That’s what we do.
Premium Plus helps businesses improve customer service with better processes, smarter automation, AI and technology that actually supports the people using it.
Zendesk is the platform behind a lot of that work. We help companies design, implement and optimise it so customers get faster, better support and service teams have fewer headaches along the way.
reChanneld helps organizations define and implement an effective channel strategy. With the help of behavioural economics, you can shift 80% of your customers toward digital self-service instead of traditional service channels such as phone or email.
Reduce service costs and improve customer experience by influencing channel choices at the beginning of the service journey.
Drop by to learn how some of the largest B2C brands in the Nordics have succeeded with reChanneld.
Datamatics will showcase how AI-powered, human-led contact centers are helping organizations transform customer interactions while improving operational performance. Discover how AI and intelligent automation can streamline processes, empower agents with actionable insights, enhance customer experiences, and enable organizations to scale efficiently.
Connect with industry leaders, exchange ideas, discover emerging technologies, and explore practical strategies to build more agile and efficient contact centers.
Visit the Datamatics Booth F8 to meet our experts and learn how AI can help your organization achieve increased efficiency, lower costs, and unlimited scale while keeping the human element at the heart of every customer interaction.
Most CX providers claim to be digital-first, people-first, or both — usually as a line in a deck rather than a way of working. We built our operation the other way round. Technology handles the repetitive and the predictable, freeing our teams to focus entirely on the interactions that need judgment, empathy, and expertise.
That same philosophy shapes how we deliver. Our follow-the-sun model isn't just about covering time zones — it's designed so quality and consistency never dip, whether a customer reaches us at 9am or 3am. No graveyard-shift fatigue, no patchwork handoffs, no drop in standard.
The result is a CX operation that scales globally without losing what makes support feel human — which is, ultimately, the only thing that was ever supposed to matter.
Trusted by leading global brands, Helpshift transforms customer conversations into measurable business outcomes across four critical solutions: Support, Engagement, Trust & Safety, and Community. By bridging the gap between efficiency and empathy, our platform enables organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health—ensuring that every conversation, whether automated or human-assisted, contributes to long-term retention.
Media Partners
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Membership gives you the DMA’s stamp of credibility, showing customers that trust, transparency, and value are at the heart of everything you do.
Members gain access to exclusive events, expert training, legal guidance, award-winning insight, and a network of 27,000+ marketers who are shaping the future of marketing.
Not a member yet? Now’s the time to join the UK’s most ambitious marketing community: https://dma.org.uk/dma-corporate-membership
We help contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this.
The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry. We understand how technology, people and process best fit together, and how they will work collectively in the future.
Our research, data and insights are free to download from www.contactbabel.com and include our latest research, “AI in UK Contact Centres: The Reality”.
Startup Innovation Village
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Limitless is a borderless work-from-home BPO powered by certified freelance agents. We help brands deliver customer support and trust and safety services with greater flexibility, scalability, lower cost and operational resilience. Our unique FLEX and SURGE models provide access to certified agents from anywhere in the world that scale up or down in real time to match demand.
Good Deed It is a mobile-first platform that makes it simple for companies to run employee volunteering. We connect verified local charities with corporate employees who have volunteer days to give, all through one easy-to-use app. Charities post the help they need, employees browse and sign up in minutes, and employers get a real-time dashboard to track activity and impact. No more spreadsheets, email chains or wasted volunteer days. Good Deed It turns a nice-to-have benefit into something employees actually use, charities actually need, and businesses can actually measure. Live on iOS and Android across the UK.
Most organisations don't struggle because they lack technology. They struggle because their systems are everywhere. Updates in one place. Chat in another. Documents lost in folders. AI nowhere to be seen or simply bolted on the side.
HubWorx brings it back together.
Some organisations use HubWorx to replace their intranet. Others use it to simplify the tools they already rely on.
Either way, people spend less time searching and more time doing their best work.
It's built around one simple idea: One Solution. Not Confusion.
Autoplay makes software onboarding adapt to every user. Most products hand a new user the same tour, the same docs, and a chatbot waiting to be asked a question they don't yet know how to ask. Autoplay unifies live in-product behaviour, conversation and agent activity into one context layer, served to any AI agent over MCP. The agent can then see exactly where a user is stuck and act on it: showing them the next step, walking through it with them, or doing it for them. The result is faster activation, higher trial conversion and far less hand-holding.
Sway Outcomes is a global customer strategy consultancy helping clients like Vans, The North Face, WingStop, Decathlon and Sally Beauty to build future-focused loyalty and engagement programmes
We develop and activate bespoke, intelligent customer strategy for brands that want to acquire, engage and retain customers through optimised measurable experiences and initiatives.
But we also understand that our brand clients need cost effective, FAST solutions, to get started immediately and deliver innovation urgently.
Laughing Leadership helps growing businesses overcome the operational challenges that can come with success. Founded by customer experience and operations leader Dave D’Arcy, we bring more than 35 years of practical industry experience to businesses looking to scale, improve customer experience and build stronger, more efficient operations. We work across people, processes, technology, outsourcing and customer strategy, providing independent advice and hands-on support without unnecessary complexity. From operational healthchecks and transformation programmes to partner selection and fractional leadership, our focus is simple: understand the real challenge, find practical solutions and help businesses turn growing pains into sustainable growth and better customer outcomes.
Holt CX Consultancy helps businesses of every size get the most from their investment in customer experience and AI technology.
Drawing on deep hands-on experience with platforms like Zoom, Boost.ai, AudioCodes & RingCentral, we design, build and optimise the tools that make every customer conversation count.
Whether you're just starting your CX journey or scaling what already works, we turn technology into measurable results: happier customers, sharper efficiency, and a better return on every platform you run.
Come and talk to us.
HiSynergy Consulting helps organisations improve customer engagement by aligning strategy, operations, technology and supplier delivery. Working independently on the buyer’s side, we help leaders understand what needs to change before more technology is added. Our work covers customer engagement and contact centre strategy, operating models, AI readiness, service design, business cases, supplier selection, programme governance, implementation assurance and post-launch optimisation. We challenge assumptions, test supplier claims and turn ambition into practical, evidence-led roadmaps. Whether improving an existing platform or planning wider transformation, HiSynergy works alongside internal teams and incumbent suppliers to deliver better customer outcomes, stronger operations and measurable value.
Journify is an AI analyst for customer engagement teams. It connects to the tools you already run – CRM, product analytics, support, billing, ad platforms – maps your end-to-end customer journey, and shows you exactly where customers stall, drop off and churn – on a single collaborative canvas. It then tells you what that is costing you and what to fix first. Ask anything in plain English and get an answer with the data behind it. No warehouse, no data team, no three-month BI project – teams are live in a single session.
ify is an AI support platform that helps businesses resolve customer issues, not just respond. It works on top of your existing helpdesk (Freshdesk, Zendesk, Salesforce, HubSpot) with zero migration, or runs as your full support system from day one. Its knowledge improves from available docs, product updates, video walkthroughs, and past human interactions. Ify connects to 150+ apps like CRM, billing, and project management tools, to take real action: issuing refunds, extending trials, creating engineering tickets, not just replying. It knows when to bring a human in. Built for mid-market teams, priced per resolution not per seat, live in under 20 minutes.
Lexden helps companies organise their business around their customers. Applying the award-winning 3M framework, we embed customer centric operating models to drive systematic and sustainable difference from customer experience. With global experience from over 25 different countries we work with clients to profit from a more effective customer experience strategy activated.
We know where and how to start in CXM to arrive at the optimised potential, from leadership to operations and front line.
Our experience has been crystalised in the Mini MBA in Customer Experience Management, the acclaimed Customer Centric IQTM test and development programme among other CXM assets.
You want customers to come back, spend more and tell their friends. But knowing what will make the difference isn’t always obvious.
Customer Whisperers helps you get under the skin of what customers think, feel and actually do. We combine data, listening and observation with the experience to spot what surveys miss.
Small but mighty, we have a nose for what’s really going on. We work alongside you to find practical solutions that fit your business, rolling up our sleeves to put them into practice.
We challenge with care, keep commercial outcomes in focus and help land change that sticks.
Bronze partners
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Verint® is a leader in Customer Experience (CX) Automation.
The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business
Outcomes, Now™ that reduce costs and elevate CX. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organizations recognize the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realize significant ROI.
Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI. Inbenta’s Conversational AI platform improves customer experience by resolving user questions and tasks automatically, in a way that feels personal. Using a proprietary set of Conversational AI tools, Inbenta’s services excel at understanding language and the true intent and meaning behind user inquiries and responding accurately. Importantly, Inbenta’s Conversational AI platform prioritizes safety and compliance as a key measure of its success. Today, Inbenta offers Chat, Search, Knowledge, Assist and Learn services that are used by over 1,000 companies globally in over 100 languages.
CallMiner is the global leader in customer experience (CX) automation, powered by deep conversation intelligence. Leveraging AI agents and human expertise,
CallMiner delivers smarter, more efficient interactions that transform CX and reduce operational costs. Advanced AI and industry-leading analytics turn every conversation into actionable intelligence, driving process optimisation, performance gains, customer engagement, and enterprise-wide automation.
CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
Our innovative solutions are rooted in global customer data and tested to ensure our partners' continued success. From advanced APIs to next-gen payment technology, BHN empowers brands to reimagine consumer interactions as positive engagements.
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
Designed with total flexibility and enhanced with AI, Deskpro intuitively adapts to your business’s unique needs. Deskpro's flexibility extends to hosting options, allowing you to choose between our Cloud, your Cloud, or an On-Premise solution.
ArvatoConnect partners with global brands and organisations to reshape and reinvent how they connect with those that matter most, developing and delivering technology-led solutions to help clients create better experiences and confidently embrace the future.
The company is a trusted customer experience and business optimisation partner to leading brands and organisations across the public and private sectors. A division of Bertelsmann, ArvatoConnect employs approximately 800 people in the UK and is headquartered in Datchet, with other offices in Swansea, Newcastle and Willerby.
Caplena is the feedback intelligence layer trusted by leading brands and market research agencies to turn open-ended surveys, reviews, and employee feedback into precise insights — without the rigidity of traditional CX platforms.
Built with Swiss precision, Caplena combines deep analytical power with intuitive simplicity. Research teams conduct sophisticated analysis independently. Business teams explore and act on insights effortlessly. Everyone moves faster.
200+ organizations—including DHL, Lufthansa, and Ipsos—trust Caplena for human-level accuracy, agentic workflows, and insight-led decisions.
We believe feedback should be accessible, actionable, and drive change — not a bottleneck.
We supercharge our agents with our tech to reduce your costs and increase customer satisfaction through a very flexible and scalable approach. The service is available 24/7, supports all channels (chat, email, phone and social media) and is 100% flexible both in terms of coverage and tickets typology. We cover all European languages.
For more information visit: www.onepilot.co
Kantar is the world’s leading marketing data and analytics business. We deliver the intelligence needed to power brand growth.
We provide the signals that help organisations act quickly and confidently. We empower brands to make effective marketing decisions based on predictive evidence. And we help them craft powerful growth strategies rooted in the connection between consumers, brands and enterprise value.
All this is powered by our uniquely robust human and synthetic data, our unrivalled IP, our AI-native platform and the team of global brand experts that bring this all together.
CommBox is an AI customer engagement platform that gives enterprises a trusted path into the AI era. Built on proven omnichannel, automation, and integration infrastructure, CommBox deploys production-ready AI agents across voice and digital channels- with enterprise-grade guardrails, security, and deep integrations. The result: measurable outcomes without disrupting the systems businesses already trust.
Columbus is a consultancy company helping organisations drive business value by defining, executing, and evolving the entire business.
By delivering digital value through human intelligence, we enable our customers to innovate and grow. With more than 1,500 employees, we guide our customers through their digital transformation and deliver lasting value within the manufacturing, retail and distribution, food, and life sciences industries. We advise, implement, and manage business-critical solutions within Cloud Services, ERP, Data & AI, Digital Commerce, Business Process Automation, Enterprise Information Management, Cybersecurity and more.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Fullview is redefining customer support. We have built an AI Agent that goes far beyond traditional chatbots. Our AI can understand the different layers of a software interface, visually guide users through complex workflows, and even take actions like clicking and typing on their behalf. This makes it ideal for tasks such as complex how-to questions or CS onboardings.
Alongside the AI Agent, the Fullview platform includes a tool for cobrowsing with customers and replaying sessions, enabling teams to diagnose and resolve issues faster.
Leading companies worldwide, including Personio, Pipedrive, and Michelin, trust Fullview to speed up resolutions, improve customer experiences, and reduce support costs.
Telesign, a Proximus Global company, provides Continuous Trust™ to leading enterprises worldwide by connecting, protecting and defending their digital identities. It verifies more than five billion unique phone numbers each month and combines broad data signals with AI-driven risk intelligence to detect and block fraud across the customer journey, from sign-up and login to transactions. Its sister brand Route Mobile is a global leader in Communications Platform as a Service (CPaaS), helping enterprises, OTT players and mobile network operators engage customers in real time. Its omnichannel platform covers SMS, RCS Business Messaging, WhatsApp, Viber, email and voice, alongside chatbots and conversational AI. Route Mobile has direct connections to more than 280 mobile operators and reaches 900+ through its super network. For operators, it also provides SMS firewall protection and ready-to-launch CPaaS solutions that help them serve enterprise customers.
Together with BICS, Telesign and Route Mobile form Proximus Global, which connects and protects more than five billion subscribers and helps businesses engage customers securely on the channels they trust.
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
SmartCX is a dedicated solution for CX teams to drive business outcomes and prove their impact. Close the loop on every response that matters, use data-driven insights to build an evidence-backed case for change, and secure buy-in for CX initiatives. Prove the ROI of your programme with the figures your leadership team needs to fund the next step.
With state-of-the-art AI-driven segmentation, insightful behavioural analysis, and real-time data tracking, D•engage elevates customer experiences, boosts conversions, and forges unwavering loyalty. Get ready to supercharge your marketing strategies and captivate like never before!
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See the customer award categories and find out more information.
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“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Digital Journey Manager,, Vodafone Group
INTERESTED IN ENTERING THE ENGAGE AWARDS?
See the customer award categories and find out more information.