Partners
Our industry-recognised events have seen remarkable growth in sponsors and exhibitors, becoming pivotal for business development.
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2024
headline Partner
The summit’s consistent expansion and unwavering support from partners underscore our success in fostering valuable connections and driving innovation in the customer engagement sphere.
This growth reflects our commitment to delivering unparalleled networking opportunities.
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world.
For more information visit www.freshworks.com.
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Verint is “The Customer Engagement Company.” We help organisations simplify and modernise the way they engage customers through their contact centre, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organisation.
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Diamond partners
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Our business is people-driven – we continue to use their feedback to develop our culture and shape the future for them, our customers, and the wider planet. Our culture drives meaningful change by giving employees a voice and building a robust and accountable approach to how we engage with them.
At its core, our fundamental purpose is to build customer loyalty for some of the world’s biggest brands and UK public sector organisations. We work with our clients to redesign the customer experience they deliver, to achieve better outcomes for their business, and ours.
Our innovative solutions are rooted in global customer data and tested to ensure our partners' continued success. From advanced APIs to next-gen payment technology, BHN empowers brands to reimagine consumer interactions as positive engagements.
CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com.
Say hello to Caplena.com, your customer feedback sidekick! Using Augmented Intelligence, we turn mountains of data into valuable insights in minutes with our innovative Augmented Intelligence technology. Say goodbye to manual categorization and hello to deep, meaningful insights.
Companies like eBay, DHL, Lufthansa, and Miro trust us to help them understand their customers and drive success. And, because we believe in the power of storytelling, we make it easy for you to visualize and present your findings in a way that truly showcases the impact of your customer insights.
Join the ranks of successful companies and try Caplena today - the text analysis tool for your customer feedback..
For more information visit: www.caplena.com
At Columbus, we can help you strategically create the ideal experiences. One that can anticipate and exceed customer expectations. One that remains consistent throughout their customer journey. One that they’ll remember. We’ve been helping companies of different sizes and industries revamp their CX and boost engagement for over 30 years. And we’re ready to help yours.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
Platinum partners
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Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it all up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life. To learn more, visit www.front.com.
Emarsys, an SAP company, is the omnichannel customer engagement platform that empowers marketers to build, launch, and scale AI-powered personalized, omnichannel engagements that deliver business outcomes.
Emarsys is purpose-built to give more power to marketers so they can:
- Accelerate time to value by quickly onboarding data and channels to deploy cross-channel campaigns
- Deliver real-time, 1:1 personalization that builds trusted, loyal and lasting customer relationships with every interaction
- Succeed with proven guidance to make smart, quick decisions with data-driven insights and analytics
- Produce measurable results that drive predictable and profitable growth throughout the customer lifecycle
The SAP Emarsys Customer Engagement Platform is trusted by leading brands and innovative marketers across the globe including Nike, Samsonite, Wella, Aldo, Pizza Hut, Puma, SHEIN and Levi’s to engage, activate and retain customers.
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
We pride ourselves on offering a secure, user-friendly platform. SmartSurvey is ISO27001 and Cyber Essentials Plus accredited, ensuring that all data is safely stored and compliant with GDPR regulations. Unlike many competitors, we offer transparent, predictable pricing with no additional costs based on response volumes—whether you receive 1,000 or 1,000,000 responses, your cost remains the same.
Trusted by global brands, SmartSurvey’s award-winning platform delivers the tools and insights you need to optimise customer experience and build lasting relationships.
The Foundation is an award-winning independent consultancy. For over 25 years we have helped brands and businesses get closer to their customers and understand how they can pioneer on their behalf to build the foundations of sustained success.
We give organisations the vision, ideas, system, and behaviours to create compelling experiences that earn more customer decisions in their favour.
• Strategy • Innovation • Capability
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
Gold partners
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The Coveo platform is certified ISO 27001, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner.
Coveo is a trademark of Coveo Solutions Inc.
With state-of-the-art AI-driven segmentation, insightful behavioural analysis, and real-time data tracking, D•engage elevates customer experiences, boosts conversions, and forges unwavering loyalty. Get ready to supercharge your marketing strategies and captivate like never before!
Designed with total flexibility and enhanced with AI, Deskpro intuitively adapts to your business’s unique needs. Deskpro's flexibility extends to hosting options, allowing you to choose between our Cloud, your Cloud, or an On-Premise solution.
A business strategy to deliver on our ambitions
dotdigital Group plc is a leading provider of email marketing and omnichannel SaaS technology to empower digital marketing professionals. Our marketing automation platform is used by over 70,000 marketers in 156 countries worldwide, empowering global marketers to achieve outstanding results with superior tools and services.
Digital excellence has always been at the core of our business. Founded in 1999 as a web design agency, dotdigital has developed a globally compelling product suite. Our commitment to platform innovation and international growth makes it easy for serious marketers to start small, and scale quickly.
Take your CX to new heights with Fullview. Halve support times and optimize customer interactions by guiding users live in your product with screen control. Our cutting-edge cobrowsing and screen-sharing technology is designed for effortless integration and ease of use, embedding directly into your product with just a few clicks. Fullview also seamlessly synchronizes with leading support platforms like Intercom and Zendesk, making it simple to initiate cobrowsing sessions from the systems you already use to engage with customers.
Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI. Inbenta’s Conversational AI platform improves customer experience by resolving user questions and tasks automatically, in a way that feels personal. Using a proprietary set of Conversational AI tools, Inbenta’s services excel at understanding language and the true intent and meaning behind user inquiries and responding accurately. Importantly, Inbenta’s Conversational AI platform prioritizes safety and compliance as a key measure of its success. Today, Inbenta offers Chat, Search, Knowledge, Assist and Learn services that are used by over 1,000 companies globally in over 100 languages.
IPI sets itself apart by offering innovative, tailored contact centre solutions with Genesys, Avaya and Calabrio plus our own ElasticCX CCaaS platform. Built to be flexible and scalable, ElasticCX adapts seamlessly to your organisation’s needs, whether enhancing customer experiences or ensuring operational resilience. Unlike one-size-fits-all solutions, ElasticCX supports custom workflows, empowering teams with intuitive tools, real-time analytics, and AI-driven insights that boost efficiency and service quality.
IPI also delivers robust connectivity solutions, including SIP and NGN services, designed to unify communications and improve reliability. Our connectivity ensures that your systems run smoothly, with fewer disruptions and superior call quality, backed by IPI’s dedicated support.
With our expertise, clients achieve superior customer interactions, operational efficiency, and a technology edge that fuels growth. We combine decades of industry knowledge with leading-edge tools, allowing your organisation to focus on what matters: delivering exceptional customer service and driving success.
With a team across Oceania, Asia Pacific, North America, Europe, and Africa, Local Measure's clientele includes the world's largest travel, hospitality, retail, financial services, and telecommunications businesses.
Awards won include Best New Technology Solution at the ICMI Awards, AWS Software Partner of The Year, and AWS Marketplace-APJ Partner of the Year.
For more information about Local Measure and its innovative customer service solutions, please visit www.localmeasure.com and follow us on LinkedIn.
We assist our clients to identify issues with current experiences, services and products. We provide understanding of what customer’s priority needs are, so that we can successfully support optimised experiences, products and services for the future.
We supercharge our agents with our tech to reduce your costs and increase customer satisfaction through a very flexible and scalable approach. The service is available 24/7, supports all channels (chat, email, phone and social media) and is 100% flexible both in terms of coverage and tickets typology. We cover all European languages.
For more information visit: www.onepilot.co
Speed, agility, and scalability are the paradigms of software development and are at the centre of the PRODYNA approach. PRODYNA has led large scale digital transformations with a focus on User and Customer experience to deliver highly scaleable and innovative software.
2024 Partners
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8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
Cirrus provides you with an all-in-one AI-enabled contact centre solution. Imagine having a ChatGPT AI-copilot by your side, guiding and assisting in every single interaction. Our fully integrated omni-channel capabilities, purpose-built contact centre CRM, workforce optimisation, and intelligent quality management are at your fingertips on a single, easy-to-use platform. Cirrus is open and flexible, allowing you to easily integrate essential third-party apps.
Website: www.webex.com
Webex by Cisco is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, our focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Learn more at webex.com
Cyara revolutionizes the way businesses transform and optimize their customer experiences.
Cyara’s award-winning AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across the widest array of customer communication channels, assuring voice, video, digital, and chatbot experiences. With coverage in over 80 countries and 200+ points of presence, Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – eliminating time-consuming and error-prone manual testing of contact centers and unified communications platforms, and enabling businesses to improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.
Because our AI is able to understand customer conversations, Deepdesk’s Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource they use. This leads to higher customer satisfaction scores and happier customers. Increased happiness also extends to the agents: a direct result of using Deepdesk has been an increase in agent happiness and retention.
Designed with total flexibility and enhanced with AI, Deskpro intuitively adapts to your business’s unique needs. Deskpro's flexibility extends to hosting options, allowing you to choose between our Cloud, your Cloud, or an On-Premise solution.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
In 2024, DevRev was also recognized as one of America’s best startup employers by Forbes.
The EdgeTier team realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while having unprecedented accessibility to data for all of their decisions.
EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 1,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well cross all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Contact: www.genesys.com/uk
Idomoo’s fully open Next Generation Video Platform combines data with video to deliver an unparalleled customer experience. Brands can easily create millions of personalised and interactive videos in up to 100x real time, leveraging AI and automation tools to speed the process. This 1:1 communication is proven effective, sparking 5x engagement and 8x conversions across industries. Clients include global leaders like Vodafone, Standard Life, Mercer, Ubisoft, Oracle and JPMorgan Chase.
Our customers include O2 UK Telefonica, Virgin Media O2, Vodafone Business, Airbus, Vitality, Yorkshire Building Society, Johnson Matthey, Hays, National Grid, Tag Europe and many more.
Application software and APIs to automate and personalize every touchpoint with your customer across SMS, Voice & WhatsApp.
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
Pendula enables businesses of all sizes to leverage their existing data and layer on real-time insights from external sources to identify meaningful moments of truth for their customers. Harnessing the possibilities of generative AI, the platform empowers teams with faster and more sophisticated automation capabilities than ever before, using hyper personalised, 2-way conversations across multiple channels, at scale.
Pendula aims to help marketing, servicing and customer experience teams improve customer acquisition & retention, reduce churn and build robust and long-lasting relationships based on empathy and trust.
As an Australian scale-up and global SaaS software business, Pendula’s evolution from a proactive customer retention platform to a leading customer engagement platform powered by generative AI, has been a natural progression. (pendula.com)
“We wanted to create a valuable solution that empowers businesses to increase revenue and cut costs associated with costly technology and lengthy implementation phases."
ALEX COLVIN, CEO
Our AI-powered Quality Assurance software platform, and flexible customer service outsourcing product, boost both customer service agent performance and customer satisfaction, whilst also reducing costs by up to 99%. Our innovative software allows agents to earn tips (£/$/€) and gather feedback, enhancing team accountability, customer insights, and supercharging positive customer outcomes. Designed to integrate seamlessly with your existing systems like Zendesk, Freshdesk, Salesforce etc.
Contact centre and CX consultancy, cloud contact centre solutions, AI & Automation, Workforce Engagement and more - wherever you are in your technology journey, Route 101 can help.
Sabio brings together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.
We deliver solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through our own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, we help organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
We work with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
Visit the website: https://sabiogroup.com/
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.
We believe that digital doesn’t have to mean impersonal. That physical boundaries shouldn’t create relationship boundaries. We believe in authenticity over superficiality, and in conversations over text messages.
We pride ourselves on offering a secure, user-friendly platform. SmartSurvey is ISO27001 and Cyber Essentials Plus accredited, ensuring that all data is safely stored and compliant with GDPR regulations. Unlike many competitors, we offer transparent, predictable pricing with no additional costs based on response volumes—whether you receive 1,000 or 1,000,000 responses, your cost remains the same.
Trusted by global brands, SmartSurvey’s award-winning platform delivers the tools and insights you need to optimise customer experience and build lasting relationships.
Upland Software is a technology company specializing in Products, Services, and Solutions that promote exceptional customer experience, employee excellence, and increased profitability. Our products for contact centers are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster.
Upland InGenius - Integration of phone and CRM systems to ignite agent efficiency.
Upland RightAnswers - AI-powered knowledge that connects your agents and customers with answers across enterprise organizations.
Upland Panviva - Compliance-driven knowledge that contextually guides agents and customers through complex processes.
Upland Rant and Rave - Customer engagement software that turns insight into action.
Bronze partners
Verint is “The Customer Engagement Company.” We help organisations simplify and modernise the way they engage customers through their contact centre, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organisation.
Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI. Inbenta’s Conversational AI platform improves customer experience by resolving user questions and tasks automatically, in a way that feels personal. Using a proprietary set of Conversational AI tools, Inbenta’s services excel at understanding language and the true intent and meaning behind user inquiries and responding accurately. Importantly, Inbenta’s Conversational AI platform prioritizes safety and compliance as a key measure of its success. Today, Inbenta offers Chat, Search, Knowledge, Assist and Learn services that are used by over 1,000 companies globally in over 100 languages.
CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com.
Our innovative solutions are rooted in global customer data and tested to ensure our partners' continued success. From advanced APIs to next-gen payment technology, BHN empowers brands to reimagine consumer interactions as positive engagements.
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
The Foundation is an award-winning independent consultancy. For over 25 years we have helped brands and businesses get closer to their customers and understand how they can pioneer on their behalf to build the foundations of sustained success.
We give organisations the vision, ideas, system, and behaviours to create compelling experiences that earn more customer decisions in their favour.
• Strategy • Innovation • Capability
Designed with total flexibility and enhanced with AI, Deskpro intuitively adapts to your business’s unique needs. Deskpro's flexibility extends to hosting options, allowing you to choose between our Cloud, your Cloud, or an On-Premise solution.
Our business is people-driven – we continue to use their feedback to develop our culture and shape the future for them, our customers, and the wider planet. Our culture drives meaningful change by giving employees a voice and building a robust and accountable approach to how we engage with them.
At its core, our fundamental purpose is to build customer loyalty for some of the world’s biggest brands and UK public sector organisations. We work with our clients to redesign the customer experience they deliver, to achieve better outcomes for their business, and ours.
Say hello to Caplena.com, your customer feedback sidekick! Using Augmented Intelligence, we turn mountains of data into valuable insights in minutes with our innovative Augmented Intelligence technology. Say goodbye to manual categorization and hello to deep, meaningful insights.
Companies like eBay, DHL, Lufthansa, and Miro trust us to help them understand their customers and drive success. And, because we believe in the power of storytelling, we make it easy for you to visualize and present your findings in a way that truly showcases the impact of your customer insights.
Join the ranks of successful companies and try Caplena today - the text analysis tool for your customer feedback..
For more information visit: www.caplena.com
We supercharge our agents with our tech to reduce your costs and increase customer satisfaction through a very flexible and scalable approach. The service is available 24/7, supports all channels (chat, email, phone and social media) and is 100% flexible both in terms of coverage and tickets typology. We cover all European languages.
For more information visit: www.onepilot.co
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
At Columbus, we can help you strategically create the ideal experiences. One that can anticipate and exceed customer expectations. One that remains consistent throughout their customer journey. One that they’ll remember. We’ve been helping companies of different sizes and industries revamp their CX and boost engagement for over 30 years. And we’re ready to help yours.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it all up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life. To learn more, visit www.front.com.
Take your CX to new heights with Fullview. Halve support times and optimize customer interactions by guiding users live in your product with screen control. Our cutting-edge cobrowsing and screen-sharing technology is designed for effortless integration and ease of use, embedding directly into your product with just a few clicks. Fullview also seamlessly synchronizes with leading support platforms like Intercom and Zendesk, making it simple to initiate cobrowsing sessions from the systems you already use to engage with customers.
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
We pride ourselves on offering a secure, user-friendly platform. SmartSurvey is ISO27001 and Cyber Essentials Plus accredited, ensuring that all data is safely stored and compliant with GDPR regulations. Unlike many competitors, we offer transparent, predictable pricing with no additional costs based on response volumes—whether you receive 1,000 or 1,000,000 responses, your cost remains the same.
Trusted by global brands, SmartSurvey’s award-winning platform delivers the tools and insights you need to optimise customer experience and build lasting relationships.
With state-of-the-art AI-driven segmentation, insightful behavioural analysis, and real-time data tracking, D•engage elevates customer experiences, boosts conversions, and forges unwavering loyalty. Get ready to supercharge your marketing strategies and captivate like never before!
“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Digital Journey Manager,, Vodafone Group
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See the customer award categories and find out more information.
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