Ready for the future of customer engagement?
Cloud, mobile, social, and artificial intelligence advances provide customers with personalised, valuable, and immediate experiences. With these choices at their fingertips, 80% of customers now demand a premium experience that matches the quality of your products and services. But engagement isn't just about innovation or personalisation, it’s also about trust.
In an era where 1 in 4 customer accounts is fake, how can you maintain a secure dialogue with your customers while ensuring their critical data is handled ethically and securely? According to the Telesign Trust Index, 94% of consumers insist it's a brand's duty to shield them from fraud. As communication avenues multiply, so does the risk of a security breach. Don't let the rise of fake accounts result in promo abuse that could threaten your reputation.
Join our enlightening session to learn how Glovo:
- Navigate the changing expectations of customer communications.
- Explore crucial communication channels across the customer lifecycle.
- Are solving the puzzle of secure customer engagement.
This session is developed for businesses aiming to not only meet, but exceed, modern customer expectations.