Unleash Your Agent's Potential: Boost Productivity and Customer Satisfaction

Happy agents lead to happy customers and in turn, this can elevate the role of customer support from a service team to a proactive sales team. But, what if your agents are overwhelmed and struggling to keep up? Discover how to transform your customer service organisation into a high-performing team. Learn practical tips that you can implement quickly to ensure that your customer service team is a revenue generator.

In this webinar, Freshworks share how leading companies are:

• Boosting agent productivity by up to 34% through AI-driven automation
• Recovering $500K+ annually by optimising agent time productivity and efficiency
• Elevating customer satisfaction by empowering agents to deliver exceptional experiences

• A unified agent workspace for improved efficiency
• AI boosts agent productivity
• Agent roles can be transformed to focus on additional activities like sales and customer success