News

Archives: Podcasts

Posts in Podcasts

The growth mindset and changing of culture at Microsoft with Andrew McGuigan

Today our Editor, David Craik, is delighted to be joined by Andrew McGuigan, Worldwide Customer Service Strategy Leader at Microsoft and presenter at our 2019 Future of the Contact Centre Conference. Andrew is a senior, strategic leader specialising in contact

The connection between CX channels and demographic groups

Emerging CX Technologies with Matt Sims

The customer journey, the changing nature of the agent job, tools to improve CX and more

Building contact centres with agents working from home

The challenges of supporting the modern customer

Let’s explore 2019 with Peter Ryan

Third party risk and how to manage it with Autl Vashistha

Automation in the contact centre: how it can empower humans rather than replace them

The technologies with change CX today with Andrei Lepeyev

Looking back on the CX Industry in 2018 and what to look forward to in 2019

The length of the customer experience with Thomas Reby

What does CX means for your business and how to plan a combined CX and EX strategy

Champion Service Brands with Mike Havard

How AI is being applied to the customer experience in 2018 and beyond

What’s going on in impact sourcing right now

CO-OP: How to position the contact centre as a strategic asset

In this podcast our Editor, David Craik, is delighted to be joined by Adrian Morley, Change Consultant at The Co-op and case study presenter at our 2019 Future of the Contact Centre Conference. Adrian is a customer centric strategic thinker with 20+ years experience

Podcast with host David with Ian from N Brown Group

Today we have with us Ian Webber-Rostron, Head of Outsourcing and International at N Brown, 2018 Engage Award winner and case study presenter at our 2019 Future of the Contact Centre Conference. Ian is a tenacious leader with a strong track record in managing the

- load more -

Keep Up To Date - Subscribe To Our email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media