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Vogue International – Aligning content purposes to global audience needs

Today our Editor, Lizzie Akass, is delighted to be joined by Sarah Marshall, Head of Audience Growth at Vogue International and case study presenter at our 2019 Customer Engagement Transformation Conference. Sarah is responsible for the on-site and social growth of

Henshaws – How digital resources can empower people living with sight loss

Today our Editor, Lizzie Akass, is delighted to be joined by Louise Ferguson, Executive Assistant to the CEO at Henshaws Society for Blind People, and case study presenter at our 2019 Customer Engagement Transformation Conference. Louise was instrumental in the

BBC Studios – Why customer satisfaction starts with an engaged workforce

Today our Editor, Lizzie Akass, is delighted to be joined by Andrew Moultrie, Managing Director of Consumer Products & Publishing at BBC Studios, Board Member, and Non-Executive Director, and case study presenter at our 2019 Customer Engagement Transformation

Bought By Many – An ecosystem of customer benefits

Today our Editor, Lizzie Akass, is delighted to be joined by Sophia Pilkington-Miksa, Head of Customer Experience at Bought By Many, and case study presenter at our 2019 Customer Engagement Transformation Conference. Bought By Many is an award-winning insurance

Vue Entertainment – Digitising customer journeys

Today our Editor, Lizzie Akass, is delighted to be joined by Julie Roberts, Customer Service Manager UK and Ireland at Vue Entertainment, and case study presenter at our 2019 Customer Engagement Transformation Conference. Julie is responsible for the overall

The Inner Circle – Turning users into ambassadors

Today our Editor, Lizzie Akass, is delighted to be joined by Michael Krayenhoff, COO and Founder at The Inner Circle, and case study presenter at our 2019 Customer Engagement Transformation Conference. Founded in 2012 and crowned winner of the Deloitte Technology

Shakespeare’s Globe – Director of Visitor Experience Q&A

Today our Editor, Lizzie Akass, is delighted to be joined by Sandra Lynes Timbrell, Director of Visitor Experience at Shakespeare’s Globe, and case study presenter at our 2019 Customer Engagement Summit. Sandra is a senior heritage management professional, with a

Cystic Fibrosis Trust – Director of Marketing and Communications Q&A

Today our Editor, Lizzie Akass, is delighted to be joined by Oli Lewington, Director of Marketing and Communications at the Cystic Fibrosis Trust, and case study presenter at our 2019 Customer Engagement Summit. Oli is a master storyteller with a background in

Twitter – Leveraging the world’s largest focus group

Today our Editor, Lizzie Akass, is delighted to be joined by Joe Rice, Data & Enterprise Solutions at Twitter. Joe and his team help organisations gain actionable insight from Twitter data and supports the ecosystem of partners that serve brands.

Unilever – Improving customer experience through meaningful content

Today our Editor, Lizzie Akass, is delighted to be joined by Charlie Clinton Data & Digital Innovation Manager at Unilever. Charlie is a digital marketing professional with combined agency and client side experience of 11 years. After several years overhauling

so-sure – Paving the way for a new insurance norm

Today our Editor, Lizzie Akass, is delighted to be joined by Katherine Brown, Head of Marketing at So-Sure. Katherine is experienced in global brand, marketing and leadership consultancy. She has a proven track record of successfully launching and managing brands

Searcys – The art of making a restaurant a destination

Today our Editor, Lizzie Akass, is delighted to be joined by Anna Fenten, Head of Brand, Marketing and Communications at Searcys. Anna looks after B2B and B2C proposition for one of the oldest hospitality and restaurant groups in the UK. She has a successful track

Oxfam – Implementing the golden rule of marketing

Today our Editor, Lizzie Akass, is delighted to be joined by James Sutton, Audience Planner at Oxfam. James is a marketing and branded content professional specialising in multichannel campaigns. Beginning his career in hospitality marketing before making the change

Canford School – Daring to be digitally different

Today our Editor, Lizzie Akass, is delighted to be joined by Philippa Scudds, Director of Marketing and Communications, Canford School. Philippa has over two decades’ experience working in marketing and communications across a diverse spectrum of business and

The growth mindset and changing of culture at Microsoft with Andrew McGuigan

Today our Editor, David Craik, is delighted to be joined by Andrew McGuigan, Worldwide Customer Service Strategy Leader at Microsoft and presenter at our 2019 Future of the Contact Centre Conference. Andrew is a senior, strategic leader specialising in contact

The connection between CX channels and demographic groups

Emerging CX Technologies with Matt Sims

The customer journey, the changing nature of the agent job, tools to improve CX and more

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