Knowledge - Insights: Podcasts

How diverse collaboration can help prepare for the contact centre of the future

Today our Editor Lizzie Akass is joined by Bob Stella, Operational Effectiveness Manager at KBC Bank Ireland.

KBC Bank Ireland, part of KBC Group, was set up 40 years ago to disrupt the banking industry with its innovative approach to customer service, and now leads the way in using digital tools for its banking. KBC Bank Ireland’s services are primarily digital-based, although it does have several hubs scattered across the country to also provide the option of the in-person service experience.

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