In this episode of “The Voice of Customer Experience,” we meet Greg Reed, who is the Group CEO of Places for People (PFP). Greg tells us about the challenges of delivering a consistent and effective customer experience across five different customer groups and shares his vision for identifying the one element that could tie these businesses together to make PfP unique.
He goes on to explain how PFP has been able to stitch these diverse groups together into a powerful collective to create a thriving community and deliver on the customer experience promises that truly make a difference. He highlights the value of data and insight in truly understanding the needs of their customers, and he emphasizes that the introduction of the right technology at the right time and in the right places has had a positive effect on both customers and colleagues.