In this episode we meet Nicola Collister and Simon Norrie, co-founders of Custerian, an innovative and well established People Change Agency. In this fast paced and broad ranging discussion, we look at how by focusing on customer outcomes, and co-creating financially and technologically sound business cases, they have helped a range of business achieve their business goals.
We discuss the role of technology, the importance of accurate and accessible data and where and how AI can play a role in helping businesses deliver memorable and sustainable customer experience.