Listen as Dave D'Arcy, Founder of Laughing Leadership catches up with Ian Golding, CEO & Founder of The Customer Experience Consultancy, they discuss the importance of empowered employees on the customer experience:
- Superior CX: Empowering employees boosts their engagement, leading to exceptional customer experiences.
- Empowerment fosters employee ownership and initiative, driving proactive problem-solving and improved CX.
- Empowering employees encourages collaboration, knowledge sharing, and innovation, enhancing overall customer experiences.
By empowering employees, organizations can elevate CX through engagement, ownership, collaboration, and innovation.