Knowledge - Insights: Presentation Slides

AVAILABLE PRESENTATIONS |
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09:40-10:10 |
Opening Keynote: The Intuitive Customer: Seven Imperatives for Moving Your Customer to the Next Level Colin Shaw, Beyond Philosophy |
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10:10-10:40 |
Nissan Case Study: Reconsidering the Customer Journey Gerhard Fourie, Nissan |
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10:40-11:10 |
CX – Translating Great Experience Into Great Value Michael Lightfoot, GMC |
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11:30-12:00 |
Virgin Care Case Study: Transforming Customer Experience in Healthcare the Virgin Way Simon Lucas & Michelle Hawkins, Virgin Care |
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12:00-12:30 |
Making Change Happen Simon Foot, Ember Services |
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12:30-13:00 |
British Gas Hive Case Study: From Zero to Hero: The Rapid Growth of the Digital Brand, Product & Service Kim Ratcliffe, Connected Homes |
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15:00-15:25 |
SureFlap Case Study: Preparing Customer Service for a Connected World Sarah Metcalfe, SureFlap |
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16:10-16:35 |
Fidelity International Case Study: Innovative Design Thinking and Design Action | |
16:35-17:00 |
First Utility Case Study: Meter Readings By Drone? How Learning From the Likes of Amazon.com Can Transform the Energy Customer Relationship Phil Gripton, First Utility |
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