Name: Engage Customer
Address: Engage Business Media Ltd, Nicholson House, London, Surrey, KT13 8JG
Telephone: 01932 506 300

Knowledge - Insights: Presentation Slides

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AVAILABLE PRESENTATIONS
09:40-10:10	Opening Keynote: The Intuitive Customer: Seven Imperatives for Moving Your Customer to the Next Level Colin Shaw, Beyond Philosophy	View presentation
10:10-10:40	Nissan Case Study: Reconsidering the Customer Journey Gerhard Fourie, Nissan	View presentation
10:40-11:10	CX – Translating Great Experience Into Great Value Michael Lightfoot, GMC	View presentation
11:30-12:00	Virgin Care Case Study: Transforming Customer Experience in Healthcare the Virgin Way Simon Lucas & Michelle Hawkins, Virgin Care	View presentation
12:00-12:30	Making Change Happen Simon Foot, Ember Services	View presentation
12:30-13:00	British Gas Hive Case Study: From Zero to Hero: The Rapid Growth of the Digital Brand, Product & Service Kim Ratcliffe, Connected Homes	View presentation
15:00-15:25	SureFlap Case Study: Preparing Customer Service for a Connected World Sarah Metcalfe, SureFlap	View presentation
16:10-16:35	Fidelity International Case Study: Innovative Design Thinking and Design Action	View presentation
16:35-17:00	First Utility Case Study: Meter Readings By Drone? How Learning From the Likes of Amazon.com Can Transform the Energy Customer Relationship Phil Gripton, First Utility	View presentation