Name: Engage Customer
Address: Engage Business Media Ltd, 2 Esher Road, Hersham, Surrey, KT12 4JY
Telephone: 01932 506 300

Knowledge - Insights: Presentation Slides

Download our presentation slides and reports to read and digest in your own time…

AVAILABLE PRESENTATIONS
09:40-10:10	Opening Keynote: The Intuitive Customer: Seven Imperatives for Moving Your Customer to the Next Level Colin Shaw, Beyond Philosophy	View presentation
10:10-10:40	Nissan Case Study: Reconsidering the Customer Journey Gerhard Fourie, Nissan	View presentation
10:40-11:10	CX – Translating Great Experience Into Great Value Michael Lightfoot, GMC	View presentation
11:30-12:00	Virgin Care Case Study: Transforming Customer Experience in Healthcare the Virgin Way Simon Lucas & Michelle Hawkins, Virgin Care	View presentation
12:00-12:30	Making Change Happen Simon Foot, Ember Services	View presentation
12:30-13:00	British Gas Hive Case Study: From Zero to Hero: The Rapid Growth of the Digital Brand, Product & Service Kim Ratcliffe, Connected Homes	View presentation
15:00-15:25	SureFlap Case Study: Preparing Customer Service for a Connected World Sarah Metcalfe, SureFlap	View presentation
16:10-16:35	Fidelity International Case Study: Innovative Design Thinking and Design Action	View presentation
16:35-17:00	First Utility Case Study: Meter Readings By Drone? How Learning From the Likes of Amazon.com Can Transform the Energy Customer Relationship Phil Gripton, First Utility	View presentation

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Knowledge - Insights: Presentation Slides

Download our presentation slides and reports to read and digest in your own time…

AVAILABLE PRESENTATIONS

09:40-10:10

10:10-10:40

10:40-11:10

11:30-12:00

12:00-12:30

12:30-13:00

15:00-15:25

16:10-16:35

16:35-17:00

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Knowledge - Insights: Presentation Slides

Download our presentation slides and reports to read and digest in your own time…

AVAILABLE PRESENTATIONS

09:40-10:10

10:10-10:40

10:40-11:10

11:30-12:00

12:00-12:30

12:30-13:00

15:00-15:25

16:10-16:35

16:35-17:00

You may also like...

Why Paddy Power Betfair backed Amazon Connect...

Change is the only Constant in the Contact Centre...

How can AI enhance your customer experience?...

Virtual Future of the Contact Centre Case Study Preview:...

Virtual Future of the Contact Centre Case Study Preview:...

How Mobile is Transforming Customer Engagement with Koby...

Segmentation & Personalisation - Marketing Matters for...

Guidebook: How to create social media content that shines...

How to Create a Consumer App...

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