Knowledge - Insights: Presentation Slides


AVAILABLE PRESENTATIONS

09:40-10:10

Opening Keynote: The Intuitive Customer: Seven Imperatives for Moving Your Customer to the Next Level
Colin Shaw, Beyond Philosophy

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10:10-10:40

Nissan Case Study: Reconsidering the Customer Journey
Gerhard Fourie, Nissan

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10:40-11:10

CX – Translating Great Experience Into Great Value
Michael Lightfoot, GMC

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11:30-12:00

Virgin Care Case Study: Transforming Customer Experience in Healthcare the Virgin Way
Simon Lucas & Michelle Hawkins, Virgin Care

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12:00-12:30

Making Change Happen
Simon Foot, Ember Services

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12:30-13:00

British Gas Hive Case Study: From Zero to Hero: The Rapid Growth of the Digital Brand, Product & Service
Kim Ratcliffe, Connected Homes

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15:00-15:25

SureFlap Case Study: Preparing Customer Service for a Connected World
Sarah Metcalfe, SureFlap

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16:10-16:35

Fidelity International Case Study: Innovative Design Thinking and Design Action

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16:35-17:00

First Utility Case Study: Meter Readings By Drone? How Learning From the Likes of Amazon.com Can Transform the Energy Customer Relationship
Phil Gripton, First Utility

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