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Address: Engage Business Media Ltd, 2 Esher Road, Hersham, Surrey, KT12 4JY
Telephone: 01932 506 300

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Available presentations
09:10-09:40	HOW TO DELIVER SUPERIOR CUSTOMER EXPERIENCE THROUGH VOC AND VOE PROGRAMMES Joana Van Den Brink-Quintanilha, Forrester	View Presentation
09:40-10:05	METRO BANK: A CASE STUDY Andrew Richards, Metro Bank	View Presentation
10:05-10:30	VOC SPRING CLEAN – IS IT TIME FOR A VOC SPRING CLEAN & HOW DO YOU PERFORM ONE? Lisa Garthside, Confirmit	View Presentation
10:30-10:55	AMERICAN EXPRESS COMMUNITY STADIUM CASE STUDY: VOICE OF THE CUSTOMER IMMERSIONS Nick Brice, AMEX Community Stadium	View Presentation
11:40-12:05	IHS BUSINESS CARE: SERVICE AT THE SPEED OF GROWTH Dr. Kit Hagemann, HIS	View Presentation
12:05-12:30	FAN ENGAGEMENT (IT’S NOT ABOUT THE FOOTBALL) Mark Bradley, The Fan Experience Company	View Presentation
12:30-12:55	SACO SERVICED APARTMENTS CASE STUDY: BEAPARTOFIT Jo Redman, SACO Serviced Apartments	View Presentation
14:55-15:20	THREE CASE STUDY: CHANGING CUSTOMER PERCEPTION, THROUGH CUSTOMER AFFECTION Greg Jenkins, Three	View Presentation
16:30-16:55	HOW TO MANAGE PEOPLE IN INCREASINGLY DEMANDING TIMES David MacLeod, Engage for Success	View Presentation