Name: Engage Customer
Address: Engage Business Media Ltd, 2 Esher Road, Hersham, Surrey, KT12 4JY
Telephone: 01932 506 300

Knowledge - Insights: Presentation Slides

Download our presentation slides and reports to read and digest in your own time…

Available presentations
09:10-09:40	HOW TO DELIVER SUPERIOR CUSTOMER EXPERIENCE THROUGH VOC AND VOE PROGRAMMES Joana Van Den Brink-Quintanilha, Forrester	View Presentation
09:40-10:05	METRO BANK: A CASE STUDY Andrew Richards, Metro Bank	View Presentation
10:05-10:30	VOC SPRING CLEAN – IS IT TIME FOR A VOC SPRING CLEAN & HOW DO YOU PERFORM ONE? Lisa Garthside, Confirmit	View Presentation
10:30-10:55	AMERICAN EXPRESS COMMUNITY STADIUM CASE STUDY: VOICE OF THE CUSTOMER IMMERSIONS Nick Brice, AMEX Community Stadium	View Presentation
11:40-12:05	IHS BUSINESS CARE: SERVICE AT THE SPEED OF GROWTH Dr. Kit Hagemann, HIS	View Presentation
12:05-12:30	FAN ENGAGEMENT (IT’S NOT ABOUT THE FOOTBALL) Mark Bradley, The Fan Experience Company	View Presentation
12:30-12:55	SACO SERVICED APARTMENTS CASE STUDY: BEAPARTOFIT Jo Redman, SACO Serviced Apartments	View Presentation
14:55-15:20	THREE CASE STUDY: CHANGING CUSTOMER PERCEPTION, THROUGH CUSTOMER AFFECTION Greg Jenkins, Three	View Presentation
16:30-16:55	HOW TO MANAGE PEOPLE IN INCREASINGLY DEMANDING TIMES David MacLeod, Engage for Success	View Presentation

Cookie	Provider	Info	Duration
contactId	Unknown		24 Hours
hubspotutk	Unknown		24 Hours
__hssrc	Unknown		24 Hours
__hstc	Unknown		24 Hours
__hssc	Unknown		24 Hours
messagesUtk	Unknown		24 Hours
wp-postpass_7e7d432be20593d6dc23ea391dfeaa86	Unknown		24 Hours
hs-messages-hide-welcome-message	Unknown		24 Hours
hs-messages-is-open	Unknown		24 Hours
__stripe_mid	Unknown		24 Hours
_gcl_au	Unknown		24 Hours
_gaexp	Unknown		24 Hours
__stripe_sid	Unknown		24 Hours
wordpress_logged_in_%	WordPress	WordPress sets this cookie to indicates when you’re logged in, and who you are, for most interface use.	Session
wordpress_sec_%	WordPress	These cookies help us keep you logged in to our site.	Session
wordpress_test_cookie	WordPress	Set by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the users	Session
wp-settings-%	WordPress	Used to customize your view of admin interface, and possibly also the main site interface	1 Year
wp-settings-time-%	WordPress	Used to customize your view of admin interface, and possibly also the main site interface	1 Year
bcookies_acceptance	b:cookies	Used to store your cookie preferences for this site	2 Years
bcookies_acceptance_updated	b:cookies	Indicates that the users cookie selection has been updated	Session
intercom-id-%	Intercom	Allows visitors to see any conversations they've had on Intercom websites.	9 Months
intercom-session-%	Intercom	Allows users to access their conversations and have data communicated on logged out pages for 1 week.	7 days (from each log in)
BMOD_COOKIE_CONSENT	b:mod Theme	Used to determine if the user has accepted the cookie consent. Provided by the b:mod theme	2 Years
wp-saving-post	WordPress	Used to help with the saving of content in the WP backend admin	24 Hours

Cookie	Provider	Info	Duration
lfuuid	Lead Forensics	Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.	10 Years
_ga	Google Analytics	Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.	2 Years
_gid	Google Analytics	Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.	24 Hours
_gat_gtag_%	Google Analytics	Used to set and get tracking data	24 Hours

Knowledge - Insights: Presentation Slides

Download our presentation slides and reports to read and digest in your own time…

Available presentations

09:10-09:40

09:40-10:05

10:05-10:30

10:30-10:55

11:40-12:05

12:05-12:30

12:30-12:55

14:55-15:20

16:30-16:55

You may also like...

Why Paddy Power Betfair backed Amazon Connect...

Change is the only Constant in the Contact Centre...

How can AI enhance your customer experience?...

Virtual Future of the Contact Centre Case Study Preview:...

Virtual Future of the Contact Centre Case Study Preview:...

How Mobile is Transforming Customer Engagement with Koby...

Segmentation & Personalisation - Marketing Matters for...

Guidebook: How to create social media content that shines...

How to Create a Consumer App...

Knowledge - Insights: Presentation Slides

Download our presentation slides and reports to read and digest in your own time…

Available presentations

09:10-09:40

09:40-10:05

10:05-10:30

10:30-10:55

11:40-12:05

12:05-12:30

12:30-12:55

14:55-15:20

16:30-16:55

You may also like...

Why Paddy Power Betfair backed Amazon Connect...

Change is the only Constant in the Contact Centre...

How can AI enhance your customer experience?...

Virtual Future of the Contact Centre Case Study Preview:...

Virtual Future of the Contact Centre Case Study Preview:...

How Mobile is Transforming Customer Engagement with Koby...

Segmentation & Personalisation - Marketing Matters for...

Guidebook: How to create social media content that shines...

How to Create a Consumer App...

Keep Up To Date - Subscribe To Our Email Newsletter Today