Knowledge - Insights: Presentation Slides

AVAILABLE PRESENTATIONS

09:35
OPENING KEYNOTE: WHAT TO DO AND NOT DO WITH AI IN CUSTOMER ENGAGEMENT
BRIAN MANUSAMA, RESEARCH DIRECTOR CUSTOMER STRATEGIES, GARTNER
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10:30
NHS CASE STUDY: GROUND BREAKING ROBOTICS AND AI INNOVATION IN THE NHS
MIKE GIBNEY, DIRECTOR OF WORKFORCE, THE WALTON CENTRE NHS FOUNDATION TRUST
DR GANESH BAVIKATTE, CONSULTANT AND CLINICAL LEAD FOR NEUROREHABILITATION MEDICINE, THE WALTON CENTRE NHS FOUNDATION TRUST
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10:55

IFS-MPLSYSTEMS CASE STUDY: RISE OF THE BOT, WILL IT KILL THE PHONE? HOW CAN AI AND ROBOTICS DELIVER HAPPY CUSTOMERS?
PAUL WHITE, DIRECTOR OF CUSTOMER ENGAGEMENT, IFS-MPLSYSTEMS
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12:35

PHILIPS CASE STUDY: WHAT CHATBOTS CAN TEACH YOU ABOUT YOURSELF
LAETITIA GRAMMATICO, DIRECTOR OF STRATEGY & INNOVATION, PHILIPS
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15:00
ARTIFICIAL INTELLIGENCE, MACHINE LEARNING AND ROBOTICS – WHAT’S IN IT FOR YOU? THE ADVANTAGES OF MOVING FORWARDS WITH HI-TECH, LOW-TECH & NO-TECH
PETER MASSEY, MANAGING DIRECTOR, BUDD
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15:50
THE CURRENT AND FUTURE USES OF AI TO TRANSFORM CUSTOMER EXPERIENCE
GERRY BROWN, RESEARCH DIRECTOR, IDC
HELENA SCHWENK, RESEARCH MANAGER, BIG DATA AI AND ANALYTICS, IDC
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16:15
RAC CASE STUDY: OPTIMISING CONTACT CENTRE INTERACTIONS USING AI
JONATHAN GEORGE, DIRECTOR OF SALES AND SERVICE, RAC
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