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Engage Business Media’s 2019 International Engage Awards programme has broken new records with more entries and more finalists than ever before in their history.

This is the first year the originally titled Engage Awards have been named the International Engage Awards to recognise the global scope of entries from our community of industry-leading companies around the world.

For this year’s competition EBM are delighted to announce that we have a record number of 179 deserving International Engage Awards finalists across 18 categories selected by our esteemed panel of 20 judges.

The International Engage Awards winners will be announced less than two months from now at our glittering black-tie Awards ceremony to be held at the iconic Westminster Bridge Park Plaza Hotel in Central London on the evening of Monday November 11.

The ceremony will be hosted by actor and comedian Hugh Dennis, twice Bafta nominee and winner of the Writers’ Guild of Great Britain Award.

The International Engage Awards ceremony will once again run in tandem with EBM’s flagship 2019 Customer Engagement Summit, firmly established as Europe’s premier Customer and Employee Engagement conference.

The Customer Engagement Summit is to be held over two days also at the Westminster Bridge Park Plaza, on Monday November 11 and Tuesday November 12. The overarching theme of this years’ Summit is ‘The Importance of Trust and Transparency in an Age of Uncertainty and Disruption’.

Steve Hurst, Editorial Director at EBM and Chair of the International Engage Awards judges, says: “Feedback from our judges on what is the only international customer and employee engagement Awards programme has been incredibly positive, with judges reporting the overall standard of entries is at a new record high. The 18 winners that we announce on November 11, and indeed all 179 of our Finalists can all be genuinely proud of their achievements.”

The 2019 Finalists are:

Best Use of Voice of the Customer

–  Co-op
– Crystal Ski Holidays (in conjunction with Ipsos & InMoment)
– Darlington Building Society
– Empire Today
– Limitless and NewDay partnership
– Metropolitan Police Service
– Missguided in partnership with Upland Rant & Rave
– Newcastle Building Society
– NWG Our Plan 2020-25
– Travel Appeal

Best Use of Voice of the Employee

–  Bupa
– Co-op
– EnerSys
– Knauf GMBH
– McLaren Automotive Ltd
– MWUK Ltd
– NFU Mutual Direct
– Sofology
– VisitBritain
– Wigan and Leigh College

Best Engagement in Consumer Retail

– Grupo Tendam
– Missguided in partnership with Upland Rant & Rave
– N Brown
– Webhelp and Shop Direct
– Sky (Retail)

Best Engagement in Utilities & Telcos

  • Dwr Cymru/Welsh Water
  • Northumbrian Water Group
  • Pure Planet
  • Webhelp and Sky
  • Vodafone

Best Outsourcing Partnership

–  Aviva
– Costa Coffee & People Value
– DSG, Nandos and Maharishi Institute
– Dwr Cymru/Welsh Water
– Three UK & Tech Mahindra Business Services
– Webhelp and Shop Direct
– Webhelp and Sky
– WeGift

Best Engagement Team

–  And Inspire Me
– CDC Group plc
– Marston’s PLC
– Principality Building Society
– RBS
– Reward Gateway
– Tesco
– Third Light Ltd

Best Internal Communications Strategy

–  AIB and Interactive Services
– Deutsche Post DHL Group
– Grupo Salinas International
– NHS Property Services
– Paymentshield
– Principality Building Society
– Vodafone
– Zoological Society of London

Best Customer and Employee Engagement Programme

–  Bupa Global with Confirmit
– Dell Technologies Ltd.
– eNett International
– Grupo Salinas International
– Newcastle Building Society
– Northamptonshire Healthcare NHS Foundation Trust
– NWG Our Plan 2020-25
– PMP Recruitment
– Reward Gateway
– Sky

Lifetime Achievement Award

–  Gerry Brown – The Customer Lifeguard
– Martin Hill-Wilson – Brainfood Consulting
– Mike Gibney –The Walton Centre NHS Foundation Trust
– Nicholas Brice – 360 Degree Vision

Best Use of Automation

–  Belron International Ltd
– Dell Technologies Ltd.
– instantprint
– PensionDanmark
– Swinton Group

Best Business Transformation Strategy

–  Blue Chip Marketing (UK) Ltd
– Co-op
– Cordant
– Dell Technologies Ltd.
– Ei Group
– One Housing
– Searcys
– Sky (Retail)
– Thomas Cook
– TUI UK & Ireland

Best Use of Innovation in Customer Engagement

–  Belron International Ltd
– Buyer Brain
– Content Guru and NHS 111 London
– N Brown
– Orange Bus
– Ordnance Survey (copy)
– Pure Planet
– Rapha
– Red Sea Markets, Red Sea Mall
– Shop Direct, Webhelp UK, Gobeyond Partners
– Vizolution + HSBC
– We the Creators for Kent College Pembury
– Zoovu & KitchenAid
– Zoovu & Trek
– Zoovu & Wilson

Best Use of Innovation in Employee Engagement

–  Brandpie and AstraZeneca
– BP and Radley Yeldar
– CDC Group plc
– Costa Coffee & People Value
– Elior UK
– Fortem
– Ground Control Ltd
– London North Eastern Railway (LNER)
– Quilter (Old Mutual Wealth)
– RBS
– Seasalt Cornwall
– Sovereign Housing Association
– The Walton Centre NHS Foundation Trust
– West Midlands Trains
– Zebra Technologies

Best Use of Training

–  Barclays
– Co-op
– Daniel Thwaites plc
– Empire Today
– Generali Insurance Hungary / Generali Sales Onboarding
– GPE and Radley Yeldar
– Ground Control Ltd
– MWUK Ltd
– Quilter (Old Mutual Wealth)
– Rentokil Initial
– S&P Global Market Intelligence
– TUI UK & Ireland

Best Use of Customer Insight

–  Buyer Brain
– Dell Technologies Ltd.
– Dwr Cymru/Welsh Water
– GES
– Just Eat
– Pets at Home in Partnership with Upland Rant & Rave
– Radian
– Co-op
– Rentokil Initial
– Three UK and Tech Mahindra Business Services
– Transcom
– UnitedUs

Best Employee Centric Strategy

–  Dell Technologies Ltd.
– Ei Group
– Empire Today
– Ground Control Ltd
– Grupo Salinas International
– Littlefish
– London North Eastern Railway (LNER)
– Made by Sonder (for Aggregate Industries)
– Northamptonshire Healthcare NHS Foundation Trust
– Paymentshield
– Rentokil Initial
– West Midlands Trains

Best Use of Technology in Employee Engagement

–  Brandpie and AstraZeneca
– Costa Coffee & People Value
– Elior UK
– Grupo Salinas International
– NHS Property Services
– NICE
– npower
– Orange Poland
– Rentokil Initial
– Rullion (copy)
– Seasalt Cornwall
– Sovereign Housing Association
– The Walton Centre NHS Foundation Trust
– Vodafone
– Zebra Technologies

Best Use of Technology in Customer Engagement

–  Artificial Solutions
– Blue Chip Marketing (UK) Ltd
– Dell Technologies Ltd.
– Harrison Clark Rickerbys
– Hastings Direct – Insurance
– ICON Communication Centres
– Interactions
– Limitless and Microsoft partnership
– Ordnance Survey
– Protect Line with CallMiner
– Refinitiv
– Tata Communications
– Zoovu & KitchenAid
– Zoovu & Trek
– Zoovu & Wilson

The 2019 International Engage Awards judges:

–  Stuart Eames – Waitrose
– Stephen Robertson – The Big Issue Foundation
– Gerry Brown – Customer Lifeguard
– Jo Moffatt – Engage for Success
– Ian Naylor – Booking.com
– Cathy Brown – Employee Ownership Association
– Paula Stannett – Heathrow
– Anna Wilcox – Bupa
– Helen Wilson – Ipsos
– Mark Hillary – Carnaby Content
– Heather Mustafa – Nationwide Building Society
– Melissa Hungerford – Dixons Carphone
– Kim Ratcliffe – Water Plus
– Martin Hill-Wilson – Brainfood Consulting
– Mike Gibney – The Walton Centre NHS Foundation Trust
– Ramkumar Chandrasekaran – Tata Consultancy Services
– Faran Johnson – Engage For Success
– Katherine Bassey – Unison
– Kate Jones – Tarmac
– Victoria Silverman – Refinitiv