London’s iconic County Hall provided a fitting venue for our inaugural Engage Focus Groups event, designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing our industry.

In what was hailed by our delegates and sponsors as a resounding success, our first Engage Focus Groups day allowed senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences in a structured professional environment across a wide range of topics. It is clear from the positive feedback we have received that our Engage Focus Groups event achieved its stated aim of stimulating thought leadership discussions and providing valuable ‘take-home’ implementable knowledge for our delegates.

A series of three 90 minute roundtable sessions hosted by our vendor partners along with a 30 minute solutions presentation provided the perfect platform to share knowledge, collaborate and solve industry issues.