London’s iconic County Hall was the perfect venue for our second Engage Focus Groups event, designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing our industry.

Our Engage Focus Groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences in a structured professional environment across a wide range of topics. These dynamic and highly engaging think tanks are designed to stimulate thought leadership discussions and provide valuable ‘take-home’ implementable knowledge for our delegates.

The Focus Groups consisted of a series of three 90 minute roundtable sessions hosted by our eight vendor partners, providing the perfect platform to share knowledge, collaborate and solve industry issues.

This supplement offers you the chance to catch up on everything from the day – from comprehensive reports regarding what happened in each topic session, to predictions on the what the future holds for the industry, it provides you with the perfect opportunity to re-live what’s fast becoming our most popular event.