Back to the future: What we’ve learnt from the history of contact centre innovation It may

It may seem as if we’re more tech-savvy now than we were fifty years ago, but is this really the case? It’s true that we’ve become more adept at identifying and developing useful technologies, but the pace of adoption today is still relatively slow – just look at the likes of IP Telephony and cloud-based solutions.

Click below and simply fill in your details to download the white paper.

Download now

ENGAGECUSTOMER.COM RESOURCE HUB OFFERS FREE DOWNLOADS FOR REGISTERED USERS

Please complete the form below. In addition to providing the white paper download, this also gives you access to our free weekly newsletter keeping you up with trends in the customer space, network with other members online and share ideas and ‘good practice’. Enjoy the benefits from the latest technology, free trials and much more…