CX Innovation: Rising to the Challenge of Techno-Consumerism

In this Frost & Sullivan White Paper commissioned by Cyara, you will learn:

  • How the applications and systems organisations use to engage their customers are complex and span different technologies, platforms, and channels, and that this complexity makes innovation difficult
  • How Agile and DevOps has two primary enablers of success—automation and monitoring
  • About the critical importance of automated testing and monitoring, and of putting in place an effective measurement system
  • How automation and monitoring are core to Agile/DevOps transformations that are helping organisations continually satisfy their customers

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