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Engage Hub’s inaugural Fragile Customer Experience report is based on the findings of research commissioned to better understand the current state of customer experience in the Retail, Mobile Network Operator (MNO) and Financial Service industries. This is based on the findings of research commissioned to better understand the current state of customer experience in the Retail, Mobile Network Operator (MNO), and Financial Service industries. In an age where there are more ways than ever for brands to communicate with customers – and vice versa – it has become more important than ever that it is done right.

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