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The rise of chatbot solutions in customer experience

By 2020, over 80% of businesses in the UK are expected to have a chatbot solution. However, brands are still facing challenges when it comes to delivering full value from their chatbots and other AI solutions. To find out more, we spoke to a range of industry experts including early chatbot adopters to capture key trends and insights. If you’re considering using artificial intelligence to make your business more efficient, this is your guide to how, when and why to introduce chatbot technology.