More and more organisations are understanding the value of delivering a high-quality customer experience and investing in improving their CX assurance processes. Automating CX assurance efforts, like testing and monitoring, top the list of ways to improve their CX assurance efforts.

In this eBook, you will learn:

  • Why customer feedback isn’t the best way to know if your CX is working as intended
  • About the importance of assuring your CX
  • The practical benefits of improving your CX assurance efforts