Ryanair compensation cheques to customers with no signatures ‘bounced’ costing them more money
Ryanair passengers who have received compensation for cancelled and delayed flights have been charged extra fees after banks rejected the cheques. Several people said their bank had returned cheques they had received from the airline because they were unsigned.
One passenger, who waited 11 months for compensation, said she was now worse off after the bank added a fee of 20 euros (£17.94). Ryanair has apologised and blamed the problem on an “administrative error”.
Since April, more than one million Ryanair passengers in Europe have had delayed or cancelled flights, according to the airline’s own figures.
The latest one-day pilots’ walk-out on 10 August led to the cancellation of nearly 400 flights.
Ryanair, which is Europe’s largest low-cost carrier, has blamed other delays on bad weather or air traffic control shortages. The Civil Aviation Authority recently stepped in to advise passengers caught up in strikes that they should apply for compensation.
Known as EU261, compensation is set at 250 euros (£224) for flights of up to 1,500km (932 miles), and 400 euros (£358) for longer flights in Europe and North Africa.
Businessman Gordon Fong received £440 after his flight home from Spain in June was first diverted and then landed at a different UK airport, leaving him with a 150-mile taxi journey to his home in Bournemouth.
“But when I received the cheque there was no signature,” he said.
“I took time off work to drive to the bank but was told by the teller I couldn’t use it. I had to go back to the website to try and get them to respond and send a new cheque, but I still haven’t had a reply.”