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Sabio is to deploy LivePerson's intelligent online solutions, including chat, voice and content targeting – enabling organisations to optimise real-time customer connections and improve online engagement 

Sabio the customer contact technology specialist, has announced a UK partnership with LivePerson to add its powerful LiveEngage real-time engagement and online/mobile chat offerings to Sabio’s portfolio of best practice customer contact technology solutions.

LivePerson’s intelligent engagement solutions, used by over 8,500 businesses globally, help organisations create meaningful online connections with customers – delivering superior experiences for customers that result in higher conversion rates.

 

“LivePerson is a natural technology fit for Sabio as we’re 100 percent focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies,” commented Sabio Director, Kenneth Hitchen. “Online represents an increasing proportion of customer engagement, and LivePerson’s predictive targeting is a powerful tool for tracking user behaviour in real-time. With LiveEngage, organisations are able to identify areas of their website where customers are having difficulty and provide immediate support – through channels such as chat – to ensure the best customer experience.”

“Initial Sabio engagements using LivePerson technology, such as at Leeds City Council, already demonstrate the clear potential of LiveEngage online engagement technology, and we believe it will provide Sabio’s clients with a powerful way of helping their customers to optimise the performance of their critical digital engagement channels,” he continued.

“Together LivePerson and Sabio deliver an enhanced customer experience allowing Sabio’s clients to offer proactive and real-time digital customer services,” said John Gray, Senior Vice President of Global, LivePerson. “Sabio already works with many of the UK’s leading organisations, helping them to offer best practice customer engagement. We are delighted that Sabio is adding our award-winning, cloud-based LiveEngage solutions to their portfolio.

 

“LiveEngage empowers businesses of all sizes to fully leverage online data to drive an intelligent and robust engagement strategy that produces higher levels of customer satisfaction, improved conversion levels and greater brand loyalty. We look forward to developing the partnership with Sabio,” added John.

 

 

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