By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Today's customers expect seamless,...
Sales
The evolution in sales methodology encompasses every touchpoint a customer has with a brand. The future of sales lies in creating engaging, emotionally intelligent, and technologically enhanced experiences that put the customer at the centre of every interaction.
The Shift to
Buyer Centric Sales
We look at building personalised interactions and building trust with customers. Through effective communication and relationship building, sales teams can understand customer needs, provide tailored solutions, and create emotional connections with the brand. This engagement leads to increased customer loyalty, higher retention rates, and improved lifetime value.
Technological advancements have opened up new avenues for gaining deeper insights into customers needs and preferences. This presents a significant opportunity for forward-thinking Chief Sales Officers (CSOs) who are willing to implement systems that enable engagement with customers across multiple channels.
Following the 2024 Engage Awards, we’ve had the privilege of sitting down with our winners to...
Five Things Every CX Professional Needs to Know About Measuring and Optimising Customer Satisfaction
By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Customer satisfaction is a moving...
Engage Sales Community
SUMMIT
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ENGAGE TALKS
Engagement Unveiled: Exploring the Findings of the 2025 CX Trends Report
LIVE from the iconic London Stock Exchange, don't miss our upcoming episode of Engage Talks as we dive into the latest insights from Zendesk's 2025 Customer Experience (CX) Trends Report.
The research reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before.
Drawing on insights from over 10,000 global consumers and business leaders, the seventh annual report uncovers five critical trends that will shape the future of customer service, underscoring how human-centric AI is redefining customer loyalty and becoming a strategic edge for companies.
Join us live as we delve deeper into the five key findings:
- Autonomous Service Accelerates with AI Copilots
- Consumer Confidence Rises with Human-Like AI Agents
- Personal AI Assistants Shape the Future of Customer Interactions
- Voice AI Gains Ground as the Preferred Channel for Complex Issues
- Personalisation Redefines Customer Loyalty
You'll leave the broadcast with a roadmap to thrive in an AI-driven world.
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