Voice of the Customer


The Energy Ombudsman has released complaint figures about energy suppliers for the first time, with Scottish Power the most complained-about firm.

ScottishPower was the focus of 8,840 complaints over the first quarter of the year, with billing the top issue for customers. A whopping 173.02 complaints per 100,000 were upheld by the ombudsman between January and March 2015.

ScottishPower has been plagued by problems related to its new billing system. Complaints levels got so bad that regulator Ofgem actually banned the firm from selling energy for 12 days back in March.

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