By Zsuzsa Kecsmar, founder and Chief Strategy Officer at Antavo Recent data reveals that the...
CUSTOMER
Customer engagement today demands a unified approach where service, sales, and marketing teams collaborate seamlessly, creating personalised, consistent experiences across all touchpoints to meet rising customer expectations and drive long-term loyalty
AI-Experiences transform how brands engage
In today's crowded marketplace, brands that excel at customer engagement have a distinct advantage. By delivering exceptional customer experiences and building emotional connections, companies can differentiate themselves from competitors and attract new customers.
Customer acquisition costs have increased by a staggering 222% in the last eight years. This makes retaining existing customers through effective engagement strategies more cost effective than constantly acquiring new ones.
By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Great customer service isn’t just...
By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Customer engagement is more than a...
ENGAGE TALKS
Are we ready for ai-driven customer service?
Contact centres are evolving rapidly, embracing digital solutions to meet customer demands for swift, efficient service. AI, chatbots, and cloud technologies are revolutionising customer interactions, offering personalised, round the clock support.
Watch our recent Engage Customer Talks episode to find out how these advancements are reshaping customer experience and operational efficiency in
the digital age.
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“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Digital Journey Manager, Vodafone Group
“It was very well organised, in a beautiful building/easy to get to, the networking opportunities were fab and the sessions were informative and inspiring. The shorter session length was great too!”Head of Community, Wolf & Badger
“Genuinely one of the best-run and most informative events of the year. The speakers were engaging and knowledgable, event and venue staff were very helpful, the venue was excellent and the overall atmosphere was really nice. Looking forward to next year's event already!”Customer Experience & Events Manager, Fluix
“Amazing insight, great people, fantastic stories, professional suppliers, good food and motivating communication.”Senior Public Response Manager, HS2
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“The Summit excels in providing a platform for diverse perspectives and best practices from leaders across various industries. The sessions are highly informative, offering practical, actionable insights that can be directly applied to improve customer engagement strategies. Overall, the summit fosters a strong sense of community and continuous learning.”Customer Engagement Specialist, Perkin Elmer
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