News

Voice of the Customer

A “suggestion form” can now be found on the low-cost carrier’s website encouraging fliers to tell it what changes they want to see.

Mr O’Leary has added a note of explanation. “Over the past 29 years Ryanair has grown from carrying 200,000 to over 81 million customers annually,” he says. “But we want to keep improving our services, which is where you can help me. Please send me your suggestions as to how Ryanair can further improve our industry leading customer service. All suggestions will be gratefully acknowledged by me. I’m looking forward to hearing from you.”

He signs off playfully as “Da Boss” – alongside a smiley face emoticon.

 

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media