SPEAKERS

A laser focus on super-actionable, case study driven content.

defining a new era of customer engagement

2000+ ATTENDEES

250+ PRESENTERS

6 topic stages

Main Stage

Ollie Ollerton

Former UK Special Forces Soldier

Nicky Haddow

Victoria’s Secret UK Head of Marketing

Livia Fekiacova

The Estée Lauder Companies Inc. Enterprise Marketing CRM Lead

Marco Merkx

IKEA Global Customer Engagement Development Leader

Joana de Quintanilha

Forrester VP, Principal Analyst

Jasmin Wheeler

John Lewis Customer Experience Lead

Rebecca Martin

John Lewis Senior Customer Experience Manager

Emma Perkins

Experian Head of CX Strategy EMEA & APAC

Shannon Hamer

Economist Global Head of Customer Success

Simon Birch

Hobbycraft Customer Service Manager

Alessandra Canavesi

AXA Investment Managers Head of Digital Marketing & Customer Experience

Charlotte Burridge-Taylor

Volvo Head of Training for Global Customer Care

Deborah Woods

Costa Coffee Contact Centre Manager

Samantha Lewis-Williams

Financial Times Head of Marketing Automation

Dina Hassan

LinkedIn Head of Customer Success - Global Clients, Search & Staffing - EMEAL

Anna Wilcox

Bupa Head of Customer Experience

Chloe Rice

Shutterstock Director, Global Customer Experience

Melanie Fischer

Xero Director, Customer Experience - UK & EMEA

Rebecca Gordon

Westminster City Council Head of Online Customer Experience

Vanessa Milan

Cambridge University Press & Assessment Head of Voice of the Customer, Global Operations

Karen Stewart

Standard Life Vulnerable Customer Centre of Excellence - Snr Consultant

Suzanne Lannin

Standard Life Senior Operations Design Manager

Maria Mattos

Renault Group Customer Experience Transformation Manager

Natalia Tatar

Fuller Smith & Turner P.L.C Group Sales and Events Manager

Naomi Sweeting

Places for People Group Head of Research & Insight

Andy Purcell

WeTransfer Senior Manager Martech and Systems Operations

Ashutosh Pandey

Eutelsat Group VP Project Management, Quality and Process

Laura Macleod

Virgin Money Senior Product Owner

Tim Fisher

Tapi Carpets Head of Academy

Daniel Bunton

Cleo AI Head of Customer Support

Mark Nichols

Flagstone Head of Operations

Terry Ward

Quilter Customer Insight Specialist

Harriet Lack

Oxford Languages Head of Customer Success

Nicola Adcock

Defence Science and Technology Laboratory (dstl) Customer Experience Lead

Helen Luty

Landmark Information Group Head of Customer Experience

Nick Mills

Landmark Information Group National Training Manager

Marcus Hickman

Davies Hickman Managing Director

Jo Davies

Davies Hickman Global Director of Market Research

Russell Yeates

AWS Principal Sales Specialist for Amazon Connect

Luke Atkins

Front Senior Customer Support Specialist

Jamie Thorpe

Ipsos Head of Experience Management (XM)

Jean-Francois Damais

Ipsos Global Chief Research Officer

Martin Hill-Wilson

Brainfood Consulting Founder

Gerry Brown

Customer Lifeguard Chief Customer Officer

Brandie Deignan

Pier Health Group Chief Executive Officer

Vinay Parmar

Druva Star Founder

Brian Manusama

Actionary Executive Partner

Jill Scott

Women's Euro 2022 Champion, Queen of the Jungle & Soccer Aid Captain

Alex Scott MBE

BBC Sport and Sky Sports Former professional footballer, pundit and presenter

Ollie Ollerton

Former UK Special Forces Soldier

Gail Emms MBE

Former World Champion Badminton player

Ray Biggs

John Lewis & Waitrose Head of Customer Care

Rhio Cory

Ticket Tailor Head of Customer Experience

Anna Wilcox

Bupa Head of Customer Experience

James Brindley-Raynes

Maersk Head of Digital Customer Journey

Derek Mcwhinnie

Zurich Insurance Company Head of Customer Care

Charlotte Owen

Financial Times Head of Customer Planning & Customer Relationships

Chad Wilson

J.P. Morgan Head of Client Journey | Product & Design | Payments & Commerce

Vineeta Anuj

Mindful Chef Head of Customer

Jo Eighteen

Biffa Head of Customer Experience

Lindsay Mitchell

Harrods Head of Customer Service Experience

Jason Fiddes

Sky Head of Tech Futures

Hans van Dam

Conversational Design Institute CEO

Divya Kerslake

Virgin Red Head of Customer Strategy

Jo Garland

Asda Senior Director Omnichannel Customer Support

Chandni Bhatt

Beauty Pie Senior Manager, Member Happiness (CX)

Jane Redgrave

Bupa Head of Consumer Retention

Luke Sambridge

Affinity Water Head of Business Excellence & Transformation

Francesca Rea

NewDay Director of Contact Centre and Client Delivery

Gemma Hulse

Evri Head of Customer Service

Callum Whitton

Formula E Senior Fan Experience Manager

Emma Krygier

Financial Conduct Authority Head of Supervision Hub

Michelle Ansell

Douglas Jackson Managing Partner

Ajay Mitha

Tandem Bank Managing Director - Servicing

Olive Perrins

Sky Head of TV Service

Bethan Lynch

Kingfisher plc Head of Customer Experience, B&Q

Chris Lynch

Formula E Event Experience Director

Andrew Woolliscroft

Jaguar Land Rover UK Client Care Director

Karen Stewart

Standard Life Vulnerable Customer Centre of Excellence - Snr Consultant

Gerry Wisniewski

Edelman Managing Director

Gabriel Ross

Homeprotect Home Insurance Head of Customer Strategy

James Dolling

Arriva Rail London Head of Customer Proposition

Lynne Pitwood

Newcastle Building Society Head of Customer Experience

Rebecca Powell

Ella's Kitchen Head of Customer Care

Kimberley Anthony

Tide Head of Engagement

Mark Kerr

BNP Paribas Real Estate Head of Customer Experience

Matt Roberts

Formula E VP Business Intelligence

Rosie Bailey

CitySprint Customer and Commercial Director

Louise Walsh

Utilita Energy Chief Customer Contact Officer

David Walker

OVO Head of Lifetime Customer Value

Emma Cottle

Newcastle Building Society Digital Marketing Manager

Nathan Sanders

Ford Head of European Contact Centres

Leon Ellerton

Experian Client Delivery and Customer Experience Director

Jo Causon

Institute of Customer Service CEO

Leigh Hopwood

CCMA CEO

Carl McCartney

Les Mills Customer Experience Director

Matthew Harwood

Natwest Head of Customer Communications

“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”

Digital Journey Manager,, Vodafone Group

Single Ticket

All-Access Pass for Senior Customer Engagement Professionals
5 Topic Stages
Event Networking
Interviews
Pre-arranged One-to-One Meetings
Lunch available - Gourmet Street catering
Networking Drinks Party - Night Summit
All registrations subject to approval
Not available for Suppliers/Vendors

SUPPLIER TICKET

Vendors & Suppliers pass
5 Stages of Quality Content
Networking and Commercial Opportunities
Interviews
Interactive Panel Debates
Networking Opportunities
Lunch available - Gourmet Street catering
Networking Drinks Party - Night Summit
Registrations are subject to approval

Premium TICKET

Includes all items as per Single Ticket
Full Recordings of Talks
Access to Presentation Slides
VIP fast-track registration
Digital Goodie Bag
Ai Summary of your event and agenda overview
Registrations are subject to approval
All registrations subject to approval
Not available for Suppliers/Vendors

How do I register for the conference?

Click on the registration link, found on the base of most pages. Fill out the required information and select your preferred ticket package. You'll receive a confirmation email with your ticket and further instructions

What should I wear to the conference?

Dress code is typically smart casual. If you're presenting, opt for more formal attire. For evening events, smart casual is usually appropriate. Always aim to present yourself professionally

What should I bring to the conference?

Bring your conference ticket (printed or on your smartphone), business cards, a notebook, and pen. Don't forget any necessary chargers or adapters

Are meals provided during the conference?

There are a number of Gourmet Street Food catering vans providing a range of food. There are also Barista Coffee stands around the venue. There is a bar open from lunch, and an evening Networking Drinks party providing an assortment of alcoholic and non-alcoholic refreshments.

How can I network effectively at the conference?

Utilise the Engage Business Media event app to schedule meetings with key decision-makers. Craft personalised messages, the app is your central hub for scheduling meetings, navigating the event, and staying connected with attendees.

Can I choose which sessions to attend?

Yes, the Summit offers multiple topic stages and tracks. Review the agenda in advance and plan which sessions you'd like to attend. Some popular sessions may have limited capacity, so arrive early.

What if I need to cancel my registration?

If you aren't able to make it all we ask is written notice, we do allow you to transfer your registration to a colleague, they do need to create a new registration if this is the case.