Alex is a visionary, with proven transformation & leadership skills across all aspects of customer interaction. Always representing the customer perspective in his roles, he always pushes the boundaries of customer strategy, and has pioneered several new leading best practices, which aim to put customers at the heart of all interactions to deliver outstanding best class customer experience results.
He is a global Leader for Customer Experience strategy & design across all traditional & digital touchpoints, including implementing the operating strategies for best use of people, process, systems and culture across all Interaction & Fulfilment channels. He works both locally and internationally across a range of industries, cultures and company types.
Recipient of Frost & Sullivan’s Most Valuable Global Thought Leader award for Customer Experience best practice principles, and keynote speaker at several Global Customer conferences.
Experience of leading Operational teams across multiple sites working within several different Industries from large multi-nationals to small localised companies, within most Industry Sectors, and within large PLC corporate environments through to VC backed start-ups.
Specialties: Customer Service, Customer Experience, Telesales, Sales, SaaS, Contact Centres, CRM, Digital Media, E-Commerce, Social Media, Self-service, Shared Services, Outsourcing, Offshoring, Turnarounds, Start-ups, Strategic Partnerships, Business Transformation, Programme Management, Supplier Management, Operational delivery, Customer journey mapping, improving customer experience across entire companies, whilst increasing customer advocacy and bottom line sales performance.