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Bachelor in Law with more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

With a consolidated career as Director of Call Centers inbound & outbound Sales center ( medium and large call centes) with experience in different sectors and with an International career both in Europe and South America.
I am used to act with hight level of autonomy and I am very sales minded and a strong business generation focus.

Wide experience in international environments and in leading companies in their industries (NH Hotel Group, Telefonica, General Motors, Citibank, Zed …).
Outstanding activities as Customer Care speaker in well-known institutions.
Relevant language ability (English, French, Spanish, Portuguese…)
Awarded with Best Call Center Director in Spain ( 2012)

Market benchmark ( independent assessment made by EgonZehnder in July 2014)
Alexandra’s experience and technical skills , as well as her market knowledge is comparable or above the one of her counterparts in the market. She keeps herself updated of the new developments of her area of expertise and learns from external benchmarks.
Indicators of Potential ( independent assessment made by EgonZehnder in July 2014)
“Alexandra shows engagement, both with her team and with internal stakeholders. Her passion and influence helps her ability to promote change. Determined, pragmatic and driven, she makes sure that things get done with autonomy.”

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