Andy Kingston is Head of Offshore Contact Centres & Conversational Banking which is made up of over 2000 customer advocates working on voice, chat, email and social media channels in locations across Europe and Asia.
Our purpose is to be there for our customers, helping them with their financial needs. Using the learns from the millions of interactions across the different channels each year, we develop the service proposition, enhancing the experience and improving the things that matter most to our customers.
Starting life in HSBC as a management trainee, Andy’s career in the organisation spans more than 20 years with time spent in branch management and leading teams remotely across the wider network. In recent years, a strategic role in Head Office led to him finding his natural home back in customer service, developing and delivering the digital contact centre strategy for the UK.
Andy is passionate about delivering fantastic service through highly engaged and motivated people, developing the use of technology and data to make it easier for customers and our people.