Elke Duncker is the Director of Global Support Delivery at Microsoft Stores, where she leads the delivery execution, and strategic development of Microsoft’s Store Consumer Support. Her focus is on delivering a world class customer experience, by driving the empowerment and engagement of her team and partners. With over 25 years supporting customers in the Technology, Logistics and Hospitality industry, Elke held a variety of different roles and has deep experience managing teams in a global virtual environment focusing on creating a climate where the individual can thrive. As a lifelong learner, Elke also has a passion for mentoring and coaching people, with a special focus on encouraging women and young workers to seek out a career in technology.

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