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Customer-centric consultant with more than 14 years of client side experience committed to optimising customer retention & value through in-depth understanding of customer experiences. Blends advanced sales, marketing, and overall business acumen to boost commercial performance through effective understanding of customer needs & translates them into customer journey optimisation.
Engaging presenter & confident communicator with front-line colleagues & board level alike.
Strategic change driver equipped with impressive history of success enhancing customer experience for billion-pound global organisation.

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