I’m an experienced leader specialising digital product management, strategy and customer experience. Over the last seventeen years I’ve delivered engaging digital products and propositions for some market leading companies within the financial services, telcos, FMCG and energy sectors. I’m currently leading digital product teams for HSBC. Having gained financial product knowledge gained across asset management, wealth and retail.
As a product strategist and digital customer experience leader I’m comfortable managing the entire product lifecycle from strategic planning through to feature rollout. Developing product vision, strategy and roadmaps within a sprint-driven backlog empowering engineers to solve the most urgent problems.
I’m an experienced analyst of customer and market needs with a commercial focus who uses data and insights to deliver relevant experience to customers by utilising a user-centered design approach, to simplify customer experiences and solve design problems.