John has been obsessed with Customer & Digital experience for over 19 years, delivering customer service across the world. He is Head of Customer Service for easyJet, leading a European multi-channel customer service journey. His focus is on reducing customer effort and ensuring clear resolution is delivered efficiently, achieved through an appropriate blend of digital and assisted options available to customers.

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website