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Julien Rio is a Certified Customer Experience Professional (CCXP) and has more than 10 years’ international experience in Marketing positions across multiple industries including toys, medical, hospitality, F&B, logistics, electronics, etc. As Senior Director of Marketing at RingCentral, Julien strives for improving customer engagement worldwide and closing the gap between what companies have to offer and what customers expect. Author and blogger, Julien regularly writes about CX and marketing topics.

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