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Karen Fuge is Head of Claims for the UK’s largest life insurance provider, With 20 years’ experience of customer services in the financial industry through a variety of roles in Customer services, Underwriting, change implementation and training, Karen is proficient in all aspects of people management, service delivery and relationship management.

Karen’s drive for customer focus, and her commitment to lead her team and the business into a culture of transformation have proven to be key factors in her departments’ success in delivering strategic and sustainable solutions, for her customers and her business, during a most usual 2020.

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