News

Currently working as Head of Customer Service for Amey leading a team of 250 service professionals to deliver brilliant customer service to clients and customers across different sectors. Mel is inspiring a now to WOW transformation across the team which will improve consistent engagement and service delivery.

Mel has over 25 years’ experience in the service industry including 17 years with retailer M&S where her passion for service excellence , people engagement and collaborative working was developed and more recently with Moneypenny , a leading provider of telephone and web chat outsourced communications where she delivered operational stability and embedded positive culture change in their US operation.

Known as an commercially astute operational leader with a flair for creating brilliant relationships. Mel is passionate about engagement, operational delivery and creating supportive communities where people can thrive, feel inspired and deliver business and service improvement.

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media