Currently working as Head of Customer Service for Amey leading a team of 250 service professionals to deliver brilliant customer service to clients and customers across different sectors. Mel is inspiring a now to WOW transformation across the team which will improve consistent engagement and service delivery.

Mel has over 25 years’ experience in the service industry including 17 years with retailer M&S where her passion for service excellence , people engagement and collaborative working was developed and more recently with Moneypenny , a leading provider of telephone and web chat outsourced communications where she delivered operational stability and embedded positive culture change in their US operation.

Known as an commercially astute operational leader with a flair for creating brilliant relationships. Mel is passionate about engagement, operational delivery and creating supportive communities where people can thrive, feel inspired and deliver business and service improvement.

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