Michael McCarthy, Vice President Customer for Virgin Media Ireland, serves as a customer advocate, partnering with leaders across all business units to transform the customer experience and ensures that customers are at the centre of every business decision.
Michael leads a dynamic Customer Experience Services team that includes the National Contact Centres, Network Field and Technical Operations, to promote a consistent experience for customers across the company.
Michael has a deep understanding of the cable industry in Ireland, having spent over three decades in a variety of senior leadership roles across management, technical operations, network, supply chain and logistics.
His purpose of “Make it easy for our people to make it easy for our customers” puts a strong focus on team engagement to deliver market leading customer journeys and support.
Virgin Media is Ireland’s leading ‘connected entertainment provider’ offering market-leading Broadband, TV, fixed and mobile phone services to the Irish consumer and B2B market. Virgin Media Ireland also incorporates Ireland’s leading commercial broadcaster Virgin Media Television which operates three free to air TV channels.