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Rebecca is a highly experienced CX practitioner with an intense passion for customer excellence. During her career she has overseen the opening of several high-end retail art galleries, balancing the need for an exceptional experience with a drive for sales, successfully led customer experience and operations teams in the outsourcing, property and energy sectors – and was instrumental in ensuring a consistent and reliable customer experience at Purplebricks through a period of intense growth and subsequent IPO.

Her customer experience consultancy (Think Wow) which she co-owns with her husband Daniel, provides training, e-learning and the design of customer experience strategy, helping businesses to grow revenue by removing the element of chance from their customer experience.

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