Renzo works currently in Training and Design Implementation for Mastercard Global Contact Centre organization. In this role, Renzo liaises with 37 different BPO’s globally, to ensure these contact centres are aligned with Mastercards global strategy. This includes implementation and alignment of universal resources and systems. Renzo has more than 18 years of experience in Management, Training and Quality across different call centers including commercial and consumer finance, sales, insurance, Direct TV and charities.

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